I want to really love Saalt, but my last two purchases have been delayed in shipping by weeks with no communication. I had to reach out to them after almost three weeks both times for updates. They say that they have high volume of purchases, but I think they just can't keep up with their sales and need better shipping logistics. I would prefer if they charged you when items shipped not when they were ordered so they could remember your order. I honestly think they forget about your order until you email them and then they immediately put it in the mail. Their products are good, but not worth the hassle when things are time sensitive to my period.

I've been working with saalt's customer service on some issues with an order, and it has taken a 9 email chain so far (5 from me, 4 responses) and nothing is effectively resolved yet. They are piloting an AI/automatic response, and if that's what I'm interacting with ("Abby" or "Morgan"), it's definitely not working as intended and is making for a terrible experience on the customer end. If I'm talking to a real person, the service is super sub-par. I'm doing what I can to follow what they need, but it is labor intensive and redundant, which is so frustrating and discouraging. At this point I'm regretting making another order with their recent sale, and rethinking whether I'll continue with saalt at all.

I had reached out regarding the delay on my order. Not only have they responded in a timely manner, but they also had provided additional incentive for the apology.

I had a cup that's stem broke a few months after purchase and they had a very simple survey process for replacement. The wrong size was accidentally sent but they immediately corrected it as soon as I let them know, and there was no extra cost or headache at all in the process.

Extremely disappointed with the lack of communication regarding shipping delays. It should not be on the customer to have to reach out for order updates when estimated delivery date in the order has passed. While the customer service is quick to respond, they still have not been able to provide any updates on when to expect the order beyond telling me that I’ll get a notification when my order has shipped. When is that?? I placed my order 3 weeks ago. I could have ordered your products on Amazon and received them the next day. Unfortunately I made the mistake of ordering direct, and having no clue if/when my delivery will be coming. For a company that offers menstrual products for monthly use, I don’t understand the inability to ensure that products are delivered in a timely fashion.

I ordered the wrong size cup, and Abby was so kind and helpful about getting everything straightened out. I didn't even have to pay for the second one, just returned the first one before opening the package. She made everything so easy!

There was confusion on spending over $100 and getting a free teen pair. The banner didn’t say restrictions and when I clicked it I was brought to the page to purchase a teen pack, which I did. However the free pair wasn’t included. After back and forth with customer service it was eventually added; which I appreciate. It’s now been over 9 days since I placed my order and the shipping is still saying processing. I don’t need my product overnight but I do need it soon for my daughter and I don’t know if it will arrive in time now. We are trying to switch from Knix teen to Saalt. This was a big purchase for us and I have 4 more girls coming up behind her.

I was looking forward to my daughter trying these underwear since she has heavy periods. However, the order for four pair hadn’t yet shipped after almost two weeks since the order was placed. She needed the underwear, so I ended up ordering from a different company and getting the items quickly. So, I no longer needed the items from SAALT. I was told that I would receive a refund. I was hoping something might be offered for the inconvenience, but it wasn’t.

please read my email history with abby still waiting to receive my order that I placed in June

I've ordered a few times from Saalt and while the products are great, they take way too long to come in. I ordered over a week ago and they still have not shipped out.

Quick replies in trying to find my right size! Also, handled multiple minor issues that came up with trying to ship out a different size. Grace was very kind and willing!

Awesome customer service

Something was missing from my order , they immediately, got on it. They were also so sweet, and polite. The customer service is amazing !!!

I really like Saalt period underwear, they are comfortable and soft, and protects well without the feeling of being in diapers. And when of my underwear tore on the seam, the customer service was great and got me a replacement. I will definitely buy again from Saalt.

I have had an amazing experience with Saalt customer service, I ordered the wrong size cup and they afforded to exchange it for a new cup. On top of that they provide very helpful tip on how to use the cup, and which one best suits you.

I have tried many period products over the years and the saalt cup, underwear and cup wash are my favorite products by far. The cup and underwear have lasted me years and are extremely high quality, and their customer service is fantastic.

Got referred to talk to Saalt directly by Unfabled. Very quick replies and helpful information as well as good service. Grace is the one helping me and she has been wonderful!

While the product was not conducive for my needs the return process was very convoluted. I have shopped with many different companies but never was the onus on me to follow the return tracking and notify the company when they received the return! Then I was told they could not find my order under my email address because someone at the company changed my email address incorrectly, even though they had an order #. So again I had to supply the same information in order to receive my refund. It ended up being over a month from the time the item was received until I received my refund. Won’t order again nor will I recommend products

At this point it would be 0 stars, but that’s not an option. I ordered at the beginning of July. The site said 7 days for shipping. I figured great that will be here in plenty of time for my next cycle. I still had 0 shipping updates or any information. I reached out last week and was told it was being shipped that day and here’s a $10 coupon. My package is still not shipped. No one is responding. Also no phone number to use to contact is ridiculous for a business. It has been almost a month since my purchase, and it feels very scammy. I am highly disappointed in this company and the service they are giving. I really liked the selection of sizes and products they had, but the lack of communication is a big downside.

Trying to force me to return used period underwear which is a really unhygienic request. This policy was not disclosed to me before purchasing.