Really disappointing experience. My package was delivered to the wrong address by their courier, and when I raised the issue, I was told I had to wait 72 hours before they could even look into it. After waiting the full 72 hours, they responded almost immediately—only to say they wouldn’t assist any further. The lack of accountability and transparency is frustrating. If you’re not going to help, be upfront about it from the start instead of wasting your customer’s time. Poor service and even worse communication

I was really surprise and impressed that Saalt proactively reached out to me in follow up to a review I had made. I was very thankful for their generosity in making things right when a pair of underwear that didn't fit well in two different sizes were replaced by a pair I really like that fit well.

I've tried several different brands of leak-proof underwear. So far, these are the best. Ordering was easy and delivery was fast. I even made an error during the ordering process and it was rectified promptly. Will buy more!

Super helpful and kind customer service!

I haven't recieved my items yet, but if they're as excellent as the customer service team, then I'll be very happy. Massive thank you to Grace in Saalt Coach for helping me with my order, and giving me a discount on the Disc Duo - being in the UK I couldn't have Checkout+, so this was offered as a goodwill gesture. She was very kind.

These period panties have literally changed my life, but now I need to move on to find period panties with no polyester. Finding out that polyester is plastic and not needing that on my private areas. I just looked and the cotton ones on here have 100% polyester on the gusset and 92% polyester on the lining. Please consider making bamboo or cotton for the whole panties

I emailed about an issue with my product 2 years after purchase and they were super fast to respond with an extremely polite and kind email helping me with my Saalt cup. I have really enjoyed their products so far and my customers service experience has been wonderful!

The conversation with the email representative has been nice and fast. Product wise I still love it. Even though i’m here writing for the review. I genuinely will still support Saalt.

The customer service is amazing!! Products are good quality too!

I ordered the duo cup, but it didn't work out for me as I needed something with a longer stem. Overall, the return process was simple. I followed the instructions on the website and was given store credit because I already used the cups. I ran into an issue when I was selecting my items and reached out to customer support. Abby quickly resolved my issue and even waived my shipping fee. I was sad the cups didn't work out for me, but Abby still made it a great experience! :)

I love Saalt brand products, and their customer service is unmatched. They have a large selection and speedy responses. These period panties are way thinner and very comfortable. I absolutely Love Saalt brand and tell anyone I know who is curious about these types of products.

Good products, terrible customer service. I have returned a product over a month ago, and I have yet to receive a refund. I have reached out several times via email and I have gotten zero response. Yikes.

I have had the thing period underwear for maybe 2 months and the seams have already ripped and they always leak through.

This is a revision to a previous 2-star review. The company reached out to resolve my issue after the cup I ordered wasn’t right for me. The customer service is on point, and I plan to try another one of their products because of it!

As a woman who has been abused and was raised to be disgusted with the female cycles I have been determined to help my girls have a love for their body and what it can do. I have wanted their menstrual cycles to be as enjoyable as possible and saalt has definitely helped that dream come true. My oldest started her cycles and having this underwear has helped her not have to worry about the stress of being ready. And the butter material has helped her feel comfortable in her own skin and feel beautiful even in the hardest part of her cycle. I Truly LOVE this company!

I still haven't gotten my exchange yet. Please help! I haven't gotten replies to my latest emails. Please refund me or send the exchange asap. order #489873

I used the quiz on Saalt’s website and purchased the cup that was recommended for me. Unfortunately, the cup was uncomfortable for my body. Even after trimming the stem, it would sometimes protrude when sitting, and I found the cup to be quite firm with strong suction, which caused discomfort. After doing more research, I realized that a disc might be a better option for me. I contacted customer service, and they were kind, responsive, and helpful. Overall, while the cup did not work well for me personally, I had a positive experience with their customer support.

I was happy with this company and the product support by email but now that I need to return/exchange the product I have received NO response to 3 emails sent. I am attempting to return the product due to it not working with my anatomy. I paid for the extra return insurance. I am in need of support while attempting to exchange the items and have sent 3 emails to sayhey@saalt.com. I have not yet received any reply and company states it will reply within 1-2 business days. There is a 90 day time limit to return the products so I advise if you need to return something, you begin the return/exchange process a few weeks before the 90 days are up incase you find that you have a question or need support. As stated in the company policy used items may be returned for a store credit not a refund. While going through the return process on the website you are able to exchange for items but it will only allow you to select 1 item and not let you select enough items to cover the amount you are due to receive as a credit. I am not sure why they will not let you select more items because this will force you to pay more shipping costs to get the additional items separately. Would be nice to have Customer Support respond back to tell me the best way to exchange items so it can all be done in 1 order. The company should prioritize returns/exchanges just as much as product support since there is a time limit on returns. Why is there support when you want to spend money but zero support when you want to get your money back? Very disappointing and deceiving. . .

I honestly have never experienced customer service like this before. Saalt truly values their customers. Even at midnight, they took the time to listen to my concerns and actively worked with me to find a solution. Their responses were incredibly fast, thoughtful, and reassuring. I felt genuinely heard and supported, not rushed or ignored. It’s rare to find a company that shows this level of care and dedication. Thank you, Saalt, for setting such a high standard for customer support.

Using the saalt disc was definitely different than any other product I've used for my period. Insertion is easy, however I knocked it down from 5 stars to 4 because pulling it out is messy. I don't think I would want to empty it in a multi stall public bathroom. But I'm sure practice makes perfect.