Sameeya has been beyond outstanding. She was so helpful, knowledgeable and kind. I've been blown away by her service and my ring is beautiful!! Thank you so much Sameeya.

Good quality rings. Nikita and Sameeya from customer service were patient and answered any and all questions I had.

Big shout out to Rikus, Sameeya and Nikita. My partner and I was so apprehensive about buying an engagement ring online But the abovementioned individuals were so welcoming and kind!. Rikus and Sameeya to the time to meet with us twice. Rikus supplied us diamond options as per our spec. Sameeya was in constant communication with my partner and it was absolutely pleasant experiance

Sameeya has been incredibly helpful with transparent and timely updates. I considered multiple other Jewellers and decided on Ralph Jacobs purely because of Sameeya’s quick response time and advise.

Sameeya assisted me and provided insane service, from calls to get things on track to giving me the best advice! Thanks so much to everyone at Ralph Jacob’s especially Sameeya

Beautiful The ring is perfect and extremely good quality This was crafted by a very hardworking individual And the lady that helped me she was extremely helpful and helped me understand the differences in stones and how to creat my own If you ever purchase from here ask for sameeya extremely excellent service 👏

The service received was really good from sales straight through design and manufacturing. I am really happy with the ring and I believe my girlfriend will be too.

I am in absolute awe! The service I received from Nikita and Sameeya was absolutely astonishing! Never have I ever received better service than I did from these two ladies. . My ring exceeded all of my expectations! All through the process I was kept in the loop weekly with progress reports and delays. . I cannot wait to order my bands and completing the whole set. . Bless the entire Ralph Jacobs team! I couldn't have chosen a better jeweller to make my childhood dream ring! Thank you so so very much!

I can highly recommend Ralph Jacobs!! I had an emargency and needed a ring asap. I called them an Sameeya was immediately willing to try her best to help me. Fast and very friendly service!! Thanks!!

Having just completed my purchase and receiving the ring, dealing with Sameeya made my experience painless and simple. From the outset Sameeya set me at ease regarding purchasing an engagement ring from an online store, helped me with rings options, and went through the effort of allowing me to make amendments and customize the ring. The customization was efficient with a CAD drawing presented to me within 24 hours of giving my suggestions, and a 3d rendering given to me 48 hours later. On placement, Sameeya gave consistent feedback regarding timelines, let me know when the ring was in manufacturing and 2 days before it would be complete, confirmed that delivery would take place; to which I received the parcel within 12 hours of getting the tracking package (overnight via main centre) To Sameeya and the Ralph Jacobs team, thank you so much for all the assistance you have given me and providing me with a wonderful final Product

We arranged our ring out of Netherlands and after a final meeting in South Africa, Samaaya manager to get our ring back to us in time. I had a happy and very surprised bride on our wedding day and it was all made possible by the Ralph Jacobs team. Thank you to Samaaya for the excellent service

Always keep customers updatedin time , don't wait for them to ask for an update.But your service is up to standard.

The quality and sparkle are excellent. Beautiful beyond compare.

Very happy with the service and product. Would 100% recommend.

I am still taken aback by this whole experience. From the moment you place your order until receipt of your purchase. Sameeya and the team are there with you all the way. Great communication, great craftsmanship and a spectacular ring to create an everlasting memory.

Even though we stay in Potchefstroom we were in constant contact (by phone snd internet) with Sameeya. She was a real pleaure to deal with and both my partner and myself were never in doubt about the process and tha service.

Ralph Jacobs, such a lovely business. All my stones are remarkable, 100% impressed and satisfied with my purchases. My stones are beautiful. Thank you Sameeya, you have delivered the best of the best. Your ability to provide excellent customer service along with keeping it professional is absolutely brilliant, you made me feel like a VIP customer no matter the size of my budget. No customers sale is to big or to small, they provide customers with expert knowledge and brilliant support. Sameeya and the Ralphs Jacobs team truly only deliver the best of the best to each and every client.

Sameey was amazing kept me updated and was a pleasure to work with. Very happy

The Service that I received was amazing. The person I dealt with her name is Sameeya. Her professionalism and always checking in is exceptional. The craftsmanship of the work they did it’s out of the world. I appreciate the time and effort was made. If you need anything Sameeya is the one to get it done.

Lot of stress and time went into choosing the correct ring and that was made very easy throught the help of Ralph Jacobs. Very happy with my purchase and she was very impressed by the quality of the ring. Would highly recommend using them.