Sadly had to replace my very special engagement ring. But am so happy with the result, excellent service from everyone and a beautiful ring arrived today. My original can never really be replaced, but this new ring is the closest I could get and I'm so impressed. Highly recommend Ralph Jacobs

Superb service, thanks to Sameeya's updates and willingness to assist. I will definitely recommend Ralph Jacobs to my associates and will only be accepting Sameeya's help in future.

Ralph Jacobs did an incredible job with my girlfriend’s engagement ring. It turned out even more beautiful than I imagined. A special thanks to Sameeya for her amazing assistance - she kept me updated throughout the entire process and made everything smooth and stress-free.

Definitely a dream ring! The quality and service are amazing.

I had such an amazing experience! Their customer service is outstanding, and they truly go above and beyond for their customers. I received a beautiful pair of earrings and I absolutely love them. The quality is stunning! It’s rare to find a company that combines great products with such genuine care for their customers. I’ll definitely be shopping here again and highly recommend them to anyone looking for beautiful jewellery and excellent service!

Thank you so much! Such a big help from following up as well with resizing. You went beyond my expectations! I do recommend getting the ring sizer from them before ordering.

Nikita and Sameeya did an amazing job. I am very pleased with your service as well as your product. Thank you

Working with Sameeya was one of the most memorable and meaningful experiences I’ve had. From the moment we interacted, she treated me not just as a customer, but as someone whose story mattered. Her kindness, sincerity, and incredible eye for detail instantly set her apart. The custom ring she helped design is a masterpiece. It’s more than just jewelry—it’s a reflection of love, commitment, and craftsmanship at its finest. Every element was thoughtfully chosen and perfectly placed. You can feel the care that went into it the moment you see it. What impressed me most was Sameeya’s ability to blend creativity with compassion. She truly listened, offered thoughtful suggestions, and guided the process with so much patience and heart. She made something I was nervous about feel exciting, effortless, and deeply personal. Thank you, Sameeya, for creating something that will be cherished for a lifetime. You didn’t just sell a ring—you made a dream come true. Highly recommended to anyone looking for something exceptional, meaningful, and unforgettable.

Hi There Ralph Jacobs Team, We are absolutely thrilled to have received the beautifully resized ring! We wanted to express our heartfelt gratitude for the exceptional service we've experienced throughout this process. From the prompt responses to our messages, to the friendly and knowledgeable staff on calls, every interaction has been a delight. Your team's patience, expertise, and willingness to offer personalized recommendations have truly made this experience stand out - this was evident from our first ever interaction with your team. What impressed us most was the seamless execution, meeting the turnaround times (TATs) you set, and the courier company's prioritisation of our package. It's clear that you prioritise your clients' satisfaction, and we're grateful for that. Your professionalism and diligence have alleviated our concerns, and we're more than confident in recommending you to others. Thank you again for an outstanding experience. We'll definitely be returning for our future upgrades and jewelry needs.

Great service from start to finish! Very professional and pleasant process. I would definitely recommend.

Firstly, the ring I ordered for my fiancee is absolutely beautiful and perfect - she loves it. And secondly, the service I received throughout the design and ordering process (Nikita & Sameeya) was amazing - thank you! Would highly recommend Ralph Jacobs!

Very professional Beautifully crafted design Open communication and excellent execution of product and service delivery No problems at all…

I recently purchased an engagement ring from Ralph Jacobs and couldn’t be happier with the entire experience. From start to finish, the team did a fantastic job—the quality of the ring is absolutely stunning, and their exceptional communication made the process smooth and stress-free. I truly felt at ease with how professionally and thoughtfully everything was managed. Their attention to detail and customer care is top-notch. Highly recommend Ralph Jacobs to anyone looking for something special!

I’m very happy with the ring, it arrived on the exact estimate date. Timely responses to any questions I had. Only could have been made better if I got some form of progress photos as the ring was being created. . that would be a nice touch.

We had our previous wedding rings remade after an horrible ordeal and we cannot thank Ralph Jacobs enough. We sincerely appreciated Sameeya’s ("Simz") absolute professionalism and guidance . We had tears from absolute happiness.

Sameeya was really helpful from the start great service timeless feedback and overall great quality products. Look forward to doing business with them again.

The service I received has been top notch, I purchased an engagement ring from the UK to pick up when I arrived in SA - Sameeya was absolutely amazing and so helpful every step of the way. The communication was exceptional whilst navigating awkward logistics to organise me being able to collect the ring on arrival in Cape Town…she really went above and beyond and kept me well informed, I’ve been made to feel very special and valued!! As for the ring itself, the craftsmanship is wonderful…it is truly beautiful and I just know my partner is going to absolutely adore it! Oh, and the free earrings have made a perfect gift on top of it all!! I couldn’t recommend Ralph Jacobs enough, not only for the products but also for the level of service…WOW!!!

Absolutely delighted with the service received. I'm a very indecisive individual and Sameeya was very patient and accommodating. Process was easy with the superb customer service! Would highly recommend Ralph jacobs and Sameeya to family and friends! Not to mention the ring as absolutely stunning, even better than I envisioned.

If your considering buying a ring from Ralph Jacob’s. . Don’t! Just buy it no consideration needed. Sameeya or shall we say human form of “god” was absolutely impeccable from the moment I made the order! My circumstances changed and needed to get the ring as soon as possible! Now obviously it states that it can take 15-20 working days. . well I spoke to Sameeya and explained my situation and what comes through the post 10 DAYS LATER. . the ring all finished looking beautiful! I cannot thank her enough for what she has done and how she has saved everything! Like stated earlier Ralph Jacob’s doesn’t need consideration. . it just needs add to cart and pay now! Couldn’t recommend enough!

good quality service and kept me up to date with my order and the ring was specifically what i wanted. 🙂🙂💯💯💯💯