I had an amazing experience with Ralph Jacobs. From the first consultation to the final reveal, the service was professional and genuinely caring. They listened to what I wanted, guided me on diamonds and settings without any pressure, and helped me choose a ring that fits my partner perfectly. The ring’s finish and brilliance are gorgeous in every light, and the presentation was beautiful. Communication was clear, timelines were accurate, and they checked in after collection to make sure we were happy. Couldn’t be more impressed—thank you, Ralph Jacobs and Sameeya

Sameeya helped me a lot, and I was pleasantly surprised when I received my engagement ring, the packaging was also very neat and professional and included a high standard validation certificate. I would strongly refer Sameeya and Ralph Jacobs to anyone.

You can provide sample images of the ring design you want, they will accept the work without considering if they can actually do it. I found that since my ring design was too detailed . They will gladly accepted the job and took the money. Then provide 3 badly designed rings and ignored my questions. Would not recommend.

Was a bit nervous due to doing everything online. Once i started communicating with Nikita i felt at ease. The ring exceeded my expetations. Would defnitely recommend Ralph Jacobs.

Best decision ever, the service was amazing and the ring came out so beautifully. It’s everything I hoped for and more. Thank you for being so trustworthy. I was nervous since I was doing everything online but they delivered excellent 😍😍.

Sameeya provided regular updates regarding my order, and I had a lot of fun choosing my specific stone,I'm very happy with the finished product

We received our custom designed ring and it was everything we wanted, a true beauty! Sameeya, we just wanted to thank you from the bottom of our hearts for your exceptional service throughout the whole process. Online orders can be nerve wrecking with so many scams going around! Especially paying for something you have not seen! I recommend RJ and specifically Sameeya with the greatest confidence. RJ is NOT an online scam and prospective clients, be not afraid it is REAL! On top of a fantastic product and service we received a set of earrings. Blessings to you and RJ. Dave Marais Pretoria, South Africa.

I cannot stress enough how amazing the service is at Ralph Jacobs! We love the rings and engraving they did for us. They listened to us every step of the way and they even gave us a 3D model of the rings so we could get an idea of how it would look. Very happy!

I cannot stress enough how amazing the service is at Ralph Jacobs! We love the rings and the engraving they did. They listened to us every step of the way and even sent us a 3D model so we could get an idea of what it would look like.

I cannot stress enough how amazing the service is at Ralph Jacobs! We are so happy with the rings and the engraving they did. They listened to us every step of the way and even sent us a 3D model so we could get an idea of what it would look like. Just amazing!

Excellent service from everyone and am so pleased with what was delivered today. Highly recommended

Sadly had to replace my very special engagement ring. But am so happy with the result, excellent service from everyone and a beautiful ring arrived today. My original can never really be replaced, but this new ring is the closest I could get and I'm so impressed. Highly recommend Ralph Jacobs

Superb service, thanks to Sameeya's updates and willingness to assist. I will definitely recommend Ralph Jacobs to my associates and will only be accepting Sameeya's help in future.

Ralph Jacobs did an incredible job with my girlfriend’s engagement ring. It turned out even more beautiful than I imagined. A special thanks to Sameeya for her amazing assistance - she kept me updated throughout the entire process and made everything smooth and stress-free.

Definitely a dream ring! The quality and service are amazing.

I had such an amazing experience! Their customer service is outstanding, and they truly go above and beyond for their customers. I received a beautiful pair of earrings and I absolutely love them. The quality is stunning! It’s rare to find a company that combines great products with such genuine care for their customers. I’ll definitely be shopping here again and highly recommend them to anyone looking for beautiful jewellery and excellent service!

Thank you so much! Such a big help from following up as well with resizing. You went beyond my expectations! I do recommend getting the ring sizer from them before ordering.

Nikita and Sameeya did an amazing job. I am very pleased with your service as well as your product. Thank you

Working with Sameeya was one of the most memorable and meaningful experiences I’ve had. From the moment we interacted, she treated me not just as a customer, but as someone whose story mattered. Her kindness, sincerity, and incredible eye for detail instantly set her apart. The custom ring she helped design is a masterpiece. It’s more than just jewelry—it’s a reflection of love, commitment, and craftsmanship at its finest. Every element was thoughtfully chosen and perfectly placed. You can feel the care that went into it the moment you see it. What impressed me most was Sameeya’s ability to blend creativity with compassion. She truly listened, offered thoughtful suggestions, and guided the process with so much patience and heart. She made something I was nervous about feel exciting, effortless, and deeply personal. Thank you, Sameeya, for creating something that will be cherished for a lifetime. You didn’t just sell a ring—you made a dream come true. Highly recommended to anyone looking for something exceptional, meaningful, and unforgettable.

Hi There Ralph Jacobs Team, We are absolutely thrilled to have received the beautifully resized ring! We wanted to express our heartfelt gratitude for the exceptional service we've experienced throughout this process. From the prompt responses to our messages, to the friendly and knowledgeable staff on calls, every interaction has been a delight. Your team's patience, expertise, and willingness to offer personalized recommendations have truly made this experience stand out - this was evident from our first ever interaction with your team. What impressed us most was the seamless execution, meeting the turnaround times (TATs) you set, and the courier company's prioritisation of our package. It's clear that you prioritise your clients' satisfaction, and we're grateful for that. Your professionalism and diligence have alleviated our concerns, and we're more than confident in recommending you to others. Thank you again for an outstanding experience. We'll definitely be returning for our future upgrades and jewelry needs.