Having just completed my purchase and receiving the ring, dealing with Sameeya made my experience painless and simple. From the outset Sameeya set me at ease regarding purchasing an engagement ring from an online store, helped me with rings options, and went through the effort of allowing me to make amendments and customize the ring. The customization was efficient with a CAD drawing presented to me within 24 hours of giving my suggestions, and a 3d rendering given to me 48 hours later. On placement, Sameeya gave consistent feedback regarding timelines, let me know when the ring was in manufacturing and 2 days before it would be complete, confirmed that delivery would take place; to which I received the parcel within 12 hours of getting the tracking package (overnight via main centre) To Sameeya and the Ralph Jacobs team, thank you so much for all the assistance you have given me and providing me with a wonderful final Product

We arranged our ring out of Netherlands and after a final meeting in South Africa, Samaaya manager to get our ring back to us in time. I had a happy and very surprised bride on our wedding day and it was all made possible by the Ralph Jacobs team. Thank you to Samaaya for the excellent service

Always keep customers updatedin time , don't wait for them to ask for an update.But your service is up to standard.

The quality and sparkle are excellent. Beautiful beyond compare.

Very happy with the service and product. Would 100% recommend.

I am still taken aback by this whole experience. From the moment you place your order until receipt of your purchase. Sameeya and the team are there with you all the way. Great communication, great craftsmanship and a spectacular ring to create an everlasting memory.

Even though we stay in Potchefstroom we were in constant contact (by phone snd internet) with Sameeya. She was a real pleaure to deal with and both my partner and myself were never in doubt about the process and tha service.

Ralph Jacobs, such a lovely business. All my stones are remarkable, 100% impressed and satisfied with my purchases. My stones are beautiful. Thank you Sameeya, you have delivered the best of the best. Your ability to provide excellent customer service along with keeping it professional is absolutely brilliant, you made me feel like a VIP customer no matter the size of my budget. No customers sale is to big or to small, they provide customers with expert knowledge and brilliant support. Sameeya and the Ralphs Jacobs team truly only deliver the best of the best to each and every client.

Sameey was amazing kept me updated and was a pleasure to work with. Very happy

The Service that I received was amazing. The person I dealt with her name is Sameeya. Her professionalism and always checking in is exceptional. The craftsmanship of the work they did it’s out of the world. I appreciate the time and effort was made. If you need anything Sameeya is the one to get it done.

Lot of stress and time went into choosing the correct ring and that was made very easy throught the help of Ralph Jacobs. Very happy with my purchase and she was very impressed by the quality of the ring. Would highly recommend using them.

I was pleasantly suppressed by just how good the service was from Ralph Jacobs. Communication was swift, the package was shipped later than was estimated on the website but they informed me that this will be the case and I was happy with the explanation. The ring that I received is excellent quality. Thank you much

Sameeya handled my request professionally and efficiently. She kept me updated and expedited the process as much as she could from her side. The service was good and highly appreciated. Would recommend to anyone who asks.

Great service and exactly what you ask for

From day one Sameeya offered me the best service! My original ring, bought in 2019, had multipile issues, and after the 3rd time I was very upset. She offered to replace my ring. I received it yesterday - and I LOVE my new ring!! Thank you!

If you’re thinking about using Ralph Jacobs to make an engagement ring or any other jewelry, don’t hesitate. I had a custom engagement ring designed and made by them, they blew me away! Excellent customer service and communication, plus VERY competitive prices. Super happy with the product and service.

If you want to make it special, Ralph Jacobs is the way to go. Great service and regular feedback on the process. Excellent customer service and trust the product will be exceptional.

Very kind service. Me Sameeya assisted me through the whole process and kept me updated on the progress of the product.

Sameeya did an outstanding job helping me pick out the perfect ring. She made the challenge so much easier and I cannot fault her with anything. I will definitely be recommending her to family and friends. When the need comes to use Ralph Jacobs in the near future I know exactly who I will be going to first. Well done Sameeya on an excellent job!!!!

The team was responsive and helpful from initial engagement to receiving of shipment. Customer service on point. Thank you Nikita and Sameeya