We ordered door handles for an apartment building lobby entry and after waiting the 3/4 months window of time they said it would take to receive them, we contacted them about the status. They said that there was a document that had to be signed before proceeding with the order per the manufacturer that was never signed. The sales representative from Qualified never requested this from us nor followed up once the expected delivery date came and went. Since we were also forced to prepay they held our money up all this time. After insisting that at this point we needed the order rushed, it was agreed to finally deliver with another few weeks wait. The representative also described the door handle metal color incorrectly so this too needed to be corrected before shipping. All in all a negative experience likely due to a highly incompetent sales representative. He also recommended apartment door handles that never would have worked with our doors. Thankfully we learned of this before ordering. The company we used to purchase all apartment door handles and backplates also informed us that there would have been a 2 week wait for the lobby door handles that took 5 months for us to arrive!

All went smoothly and they our non-profit up for tax exemption fast and easy.

Quick shipping and nice customer service. Had an issue with the wrong backset in box and to a long time to correct with alot of back and forth, mostly due to complicated way of manufacturer interactions.

Exactly what we were looking for. Very easy to place an order.

Everthing worked out for me was able to install hardware and Noel was helpful in helping me order the right hardware for the door thanks again.

Great service, great customer support.

The magnets worked perfectly…

Thank you for offering name brand replacement parts. Able to repair auto door closer instead of replacing it completely. Appreciate detailed website info and prompt shipment.

excellent company, prompt shipping great pricing

Worked great

I have had a good experiance with Qualified , Noel their sales man, has profieded me with the info I needed to properly do the job I needed to do ,thanks again.

Great selection, good price and quick shipping.

The website is great, but I especially love the customer service. Joel, in particular, has been very helpful to us more times than I can remember!

Came as discribed. Quality product NOT cheap, bendable metal as some thresholds are.

No problems to identify.

Found the exact replacement part for my broken door closer, even though the part had been discontinued.

Great purchase with fast delivery

So I needed a specific arm for a LCN door closure. Customer rep was very helpful and received the part I needed as described.

Good service at affordable prices !

Quick on-time delivery