not helpful and would not refund even though we didnt install

I ordered the wrong part. They took it back, but it cost a lot to ship. It would have been nice if they had sent me a shipping label at their freight rate.

Right part, works well and shipped as expected.

quick turn around - great communication.

got the things I ordered. Website and customer satisfaction requests are a bit annoying

Very quick delivery

Great customer service- fast delivery

Lately, many things I order are not available and are not in stock. What should take days to get is now taking weeks. Also, returns are handled terribly.

Seamless delivery

The bank’s lock was a great purchase for me. I wish I haven’t done it sooner.

Wonderful customer service, easy ordering, and fast shipping!

They are way better than other online retailers! They could provide you with answers on parts you need with a simple phone.

A pleasure dealing with this company outstanding service

don't believe these people. they say "next day shipping" and "in stock" then a week later, when that hardware you were waiting on to meet the deadline still hasn't shipped/arrived and you call and they say " we're expecting a big shipment later this week" . . . guess it wasn't in stock or shipping quickly. . . . and not even bothering with an apology this place is a huge AVOID. don't believe anything on their website.

All goid

Excellent service and fast delivery

I bought an Rixson offset hinge. There was a slight issue with its quality . I contacted the company and they resolved the matter personally for me. I re-ordered a Rixson 195 hinge it arrived quickly, and the quality was very good.

Very good customer service.

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Great Job