The customer service, the quality of product and shipping!! They get 5 Stars in all functions!! My ring is absolutely Beautiful!! I will have this ring forever and it will continue to delight me every time I wear it!!!

Absolutely amazing, couldn’t have made a better choice!!

I can’t say enough positive things about Plum. From the try on kit, to emailing back and forth with Renee, to designing a custom ring along with the team- they were amazing. My ring just came in and is beautiful. Their attention to detail, care, and expertise is unmatched.

Customer service was awesome. They responded super quick to my questions and concerns.

Highly recommend! Renee made the entire experience amazing and customer service alone is the reason I’ll be a returning customer. The quality is amazing.

Everything was so easy to order and ease with shipping, I was so happy to be able to customize the engraving.

Ring came in great and so did the band. They communicated throughout the order to delivery! Great experience

Wonderful concept and execution.

Great

While looking for engagement ring styles, I had a lot of anxiety about going to a jeweler and feeling pressured. This try on kit allowed me to try rings on, get an idea of what designs I like - all in the comfort of my own home. I was able to wear it around doing some common tasks around the house, just to see how it felt on my hand, which I really appreciated being able to do. I do wish that discount that was offered in my try-on kit was appropriately timed with the timeline of my engagement! While I was very thankful to receive it, it expires in 30 days - and I wrote on my try on kit that I'll be getting engaged in 6-12 months! So, I wouldn't really be able to use it :( Overall - the customer service has been helpful and responsive!

I couldn’t be happier! My custom ring turned it exactly how I dreamed and Renee and the team were wonderful when my ring was delayed during transport due to FedEx and winter ❄️ weather. I would 10/10 recommend building your dream ring with Plum!

Absolutely fantastic I highly recommend. They give the most personalized service and are hands on throughout the entire purchase process. I felt like my friends were helping me, not a business. Wonderful start to finish!

A bought my now fiancée an engagement ring from Plum. Their online custom ring building website was very user friendly and intuitive. It had great features and transparent pricing. From there, the Plum customer service team was always available via email, text, and phone. They guaranteed a quality ring and did everything they could to ensure that our proposal went smoothly. Thank you Plum, and we highly recommend! Tim & Colleen

Absolutely amazing experience. Quick and friendly responses through chat and email with truly five-star customer service. The ring is stunning and so affordable. My birthstone is diamond, and I honestly thought I could never afford a real one until I found Plum. Their lab-grown diamond is perfect — beautiful, brilliant, and meaningful. I’m so happy with my purchase and so grateful I found Plum. I’ll be telling everyone I know about them.

Exactly what she wanted!

The ring turned out absolutely perfect! The entire process was smooth and easy, while the price of the ring was also very good. I cannot emphasize enough how amazing Plum Diamonds is. Incredibly helpful and kind team as well!

The entire ring shopping experience with Plum was truly exceptional! From start to finish, everything was seamless and stress-free. I had plenty of questions along the way, and Renee met each one with such patience and kindness. She helped me place a hold on the diamond I loved and guided me through customizing the engagement ring of my dreams. The ring took about a month to create, and I really appreciated being kept in the loop with regular email updates throughout the process. Plum has absolutely earned their five stars — I can’t wait to work with them again in the future!

Awesome company and great customer service.

Such a great experience buying from Plum. They were very helpful with any questions I had and so responsive. When the ring was shipped, the team was active in letting me know arrival times and emailing me to ensure that it got here safely and in a time frame that I needed. Couldn’t be happier!

Renee and Kristy are amazing! They made a perfect ring and were very communicative and personable during the process. If you’re on the fence about working with them DO IT! You won’t be disappointed. I can’t say enough positive things about them or the experience.