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I am happy with the item I received, the C5 Remote Control THU6475. However, I am disappointed that I needed to buy it in the first place. It only lasted 3 or 4 years. I am surprised by the lack of quality from Toto, which I thought was a company that still valued making things well.

They went way out of their way to help me, including overnighting a device I urgently needed. Their proactive follow up and guide care throughout the process made this an outstanding experience

Fast shipping and very effecient

The part works great!

Price was great and the backordered item still arrived quickly

Easy to order what you need and fast shipping.

Excellent company and best in price and awesome customer service

Great price and delivered as soon as it was available!

Not sure I can really review the product yet, because we have not installed the tub above to get it all working. But, I will say that the product arrived quickly (just 2-3 days) despite me receiving an email from a Customer Service Associate saying it would be a special order of 4-6 weeks. I literally got the shipping/tracking info about the same hour he sent me the email, so I frankly just ignored his email, and the item arrived a few days later. I'd only take off 1 star because it was a bit awkward (and a concern) to get such conflicting info.

Excellent!

Other than taking a little while to arrive, I did receive my product and the team promptly replied to an email I sent.

Easy transaction, everything as expected!

Our children loved their Toto Washlet Christmas present. You were the only ones who could get it here on time in the right color. Thank you!

Solved my problem! Great product and service!

Great prices and clear presentation of products with pictures on website. Easy delivery and order process

Got one bleach and one blue. Ordered two bleach.

The person I called was great at giving me updates on my order. It came without any hitches.

Thanks

Despite a slight change in the delivery date, customer service did all they could to ensure a quick turnaround from order to receipt. Fair prices and responsiveness mark this company for reliability. I would definitely recommend them.