The web site worked fairly well where I found the wiper blade inserts I was looking for, confirmed they fit my car using the model number as well as the VIN number. I thought I had ordered them after entering my credit card number and got an email confirming my order. The next business day I got an email asking me for my VIN number. I ignored the email since I had already double checked. A week later I got an email saying my order was cancelled. The email asking for the VIN did not say my order would be cancelled if I didn’t provide the VIN. So I called, spoke to Joe and then had to re-order them over the phone, providing my cc again. Sure enough they arrived a week later— I have installed them and they work great! I just wish the ordering process was more clear— it delayed things an extra week.

They were kind.

good

Wish my Lexus store was as accommodating as you guys

Good job

Best pricing on parts. Chris and Gabriel provide the best customer service!

A great website, excellent service and quality.

Easy and quick purchase

Chris and Gabriel are always helpful.

Good parts quality and service. But charging money for store pickup is a terrible model

All issues were handled with the shipping carrier by the staff at Longo Lexus parts,immediately,Great staff to have on my side. They gave me great confidence,when it became challenging!Rangel Gustavo stepped right in!Thank you all !

Easy pickup

Longo has the best parts team. Great communication and prices. I only order my parts here

SERVICE WAS GOOD, JUST TOOK A LOT LONGER THIS LAST TIME I WENT JUST FOR AN OIL CHANGE.

Very quick online order and the parts guys are really amazing.

Great service, the workers were really helpful.

My order was done quickly and professionally

price was good, order was processed and shipped quickly. box was damaged when it arrived, but being carpet, the product was in good condition. very satisfied with the purchase.

I have ordered multiple times From Longo Lexus. The prices are reasonable and parts are always up to spec for what I need.

The part was not in the US so Longo got it from Japan another dealers said it was unavailable. Thanks