Oru’s customer Service is outstanding. They are helping me with a free exchange for the right pack.

Great kayaks!

Arrived with the Oru Bay kayak so I never even took the standard seat out of is plastic. No need with the perfect hell seat.

You replaced my old Inlet because the straps were slipping, Thank you!

Quick shipping and easy to communicate with

New thicker gel pad seats are a significant upgrade.

Happy so far.

Shipped quickly and arrived well. Skegs lift out but arrived two weeks later.

Portability and ease of assembly unrivaled

Shipped quickly, as promised.

Custoer Service has been challenging. I finaly connected with Rebeca, wh was very helpful. It did take an entire month to finally get the new kayak. I deeply appreciated the undertanding and the f=gift of a free gel seat. I have now reviewed that item. I am hoping to safely enjoy kayaking for the foreseeable future. Getting out of the kaya is still challenging since the river where I love to paddle lacks a suitable, proper dock or launch ramp. . . and the sandy banks are very gooey and soft, making it very tricky to get out, stand and move the boat to shore. . . without dragging or hitting any stones/boulders.

Fast shipping, on time and arrived safely packed.

Fluid process. Customer service was quick to respond with questions.

See review I submitted about my oru inlet and its parts' failures the second and third time I went out, as well as poor customer service. Not so great so far. Also, I didn't say this in the review, but the floats seem kind of useless, however I haven't flipped over yet. Katie Morrison

I have been paddling more in the 5 weeks since I got my Oru Inlet than I have in 2 years! It’s so easy to assemble and transport! And it feels perfectly sturdy in the water. And the only thing better than the kayak is the customer. The connector broke off my paddle and they sent me a new paddle right away. Great product! Great company!

I'm sorry I ever ordered this Lake kayak it has just eaten up my time in trying and it doesn't seem I'll be able to get my money back

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I had few things on my 2015 Bay Plus Kayak that needed replacement. Contacted customer service email and was pleasantly surprised with their excitement and willingness to help me, especially with a 10-year-old model. Shipped everything to me within few days. Back to the lakes. . .

Nice kayak. Easy to handle.

You offer good products, I'm happy with the purchase and quality.