Abysmal experience start to finish. One of the worst online retail experiences I’ve had. From customer service, to returns, to product quality. Fail after fail.

Late delivery, bad customer service at store when trying to exchange for new size.

Beautiful quality made sweaters ! Can’t wait to buy more

Fabulous one fit perfectly and the turtleneck really keeps you warm.

Aaahhh.

I love the color and that I can wear it as a black or gray coat. Shipping too a while but customer service was very responsive and gave me updates and wait was well worth it.

bad quality

Par excellence, in every way!!

Shipping was quick and the price can't be beat

Better shipping bags that don’t rip in transit should be made to address this problem.

Not happy with pilling.

It was a terrible return policy, especially during the holidays, and it was impossible to return an itchy, ill-fitting sweater for a refund two weeks after delivery, since the recipient had opened the gift after the 2-week refund period had passed. Maybe you had better publicize your return policy. Or maybe you count on it to minimize returns. Disappointing and of poor quality, especially compared to similarly priced brands like Banana Republic, J Crew, and Quince.

It did take a while to deliver but I think it’s because I ordered around the holidays. So grateful for Black Friday sale because otherwise it would have been outside my budget.

Great quality at a reasonable price.

The shipping took a long time, which was understandable after thanksgiving sale, but the owner sent a Very long, weirdly uncomfortable email about how he had failed us and…. It was really long. Also it was rendered completely insincere by the response I got to an email I sent to customer service regarding quality. I was asking for an exception to the return policy. With the arrival time being too late to give the sweaters as Christmas gifts, I hadn’t opened them right away because I expected them to be the same quality that I had received in previous years. The response I received quoted their policy, which I had referred to in my email, so obviously I was already aware of, and ignored my mention of the quality of the sweaters. If they had simply said no, I would have been disappointed, but not angry. I had after all, waited too long. But being talked down to, and having the real issue ignored made me feel strongly enough to leave bad reviews.

Good brand. Cashmere pills quite easily upon the first couple of wears.

After the intense holiday rush, this order came promptly and in great shape

Product very unsatisfactory. I ordered the same sweater last year and it was good. This same named sweater I received is unwearable. Sharon Dixon

over all nice products

Beautifully packaged! I enjoyed how it arrived in high quality wrappings.