When I didn’t receive my order they sent another one right away.

They need to give advance notice on auto shipments so you can skip or change if need be. They are just ok.

I have been using Billie razors for years. I am very satisfied with the Products and plan to continue using them. My only complaint ( ? ) is that the razors whips too quickly. I currently have quite the stash right now. I suppose that I don’t replace blades as often as some but I am overloaded! If there was a way to decrease shipments, that would be great! Thanks, Pamela

Hadn’t received my razor refills. I texted out and immediate received a response and a reorder of my razor delivery. Thanks!

Problem solved rapidly Great customer care

The blades are amazing and I won't use anything else but I do have issue with the shipping - they ship out on the subscription date but it seems to take forever to arrive. That said, it's a great product.

Still waiting on my latest shipment. No updates or replacements

Terrible

I have been a faithful customer for years. I love the ease and simplicity of not having to go to the store for what I want and these razors are by far the best I have found. Also the price!! The color and the travel ease. Their customer service is wonderful and easy to contact. I have canceled almost all subscriptions but this one

Last week I had emailed Billie because I had yet to receive my usual order. I received an system and was told if they didn’t arrive by a certain amount of days to email back. Luckily 2 days later I got my shipment and was grateful it didn’t have to be sent again Billie!

Thank you for your quick response to my issue with aloe razor seemingly dull. Offered replacement, good customer service

Shipping times are lengthy. Using USPS is the worst Carrier to use. They are unreliable and mismanaged. Look at who is running this country!

Great customer service. Replaced my order when I was moving and forgot to update my address.

I have subscribed to Billie for several years now, and when I recently had a problem with a defective blade cartridge, Billie was quick to send me a replacement. Terrific customer service.

Staff was very attentive and provided great customer service.

They were quick and speedy in sending me a free replacement razor!

The problem with Billie is the razors are too good. Since using the Billie razors, I haven't had a single nick and have had the smoothest shaves of my life. The problem is these razors last a long time! I have to constantly stop my subscription because they are lasting so long. And the people who work there are lovely and understanding. I haven't thought about using another razor in years.

The little magnet piece broke and came out of my razor. I inquired to see if they would replace it and they did. I was surprised as I have had it for probably a year or longer. I was very pleased with their customer service.

Great product, great service. Much better quality than drugstore razors.

Response time, resolution, interactions are so positive and friendly!