I find I have to change blades more often than before. Has your manufacturer changed? The blades are not as good as they were when I started using Billie

I will go back to billie 👍👍👍out of Three(3)

i have been getting way to many razors, I nee to cancel those for now, i would like to continue with the Billie shaving cream,,,

The products are great. The price is great. The one criticism I have centers around quality control, specifically with order processing. My items are scheduled to be delivered right as they run out; however, there have been a few instances where they did not send me the correct items, thus delaying the delivery, causing me to use substitute products until the order arrives. The other problem is with the shipping schedule. They process the order on the schedule date, but there’s a 5-day (plus) lag between the time the items ship and the time they arrive. This takes the schedule from “monthly” to about 5+ weeks. I’ve had to double-up my subscription delivery a couple times just to ensure I have enough items before the next shipment. I also don’t like the fact they’ve removed chat support. I had a serious shipping problem with my last order, which arrived on a Friday, but I could only email about the issue, which added another 3 or 4 days to the replacement shipment. Had I been able to report the issue via chat instead of waiting for someone to open the email, they could’ve corrected the shipment right away.

I had one too many times when the shipping of my blades didn’t coincide with my needs or the order promise. It is too expensive for being unreliable.

Thank you for you excellent customer service. You took care of my order problem right away. I appreciate that.

I had recently moved when I placed my order. Before I could even stop the order I realized that my old address was showing. It was right as I hit send. I immediately contacted customer service and they rectified it for me even though they didn’t have to since it was my error. The response was very quick and efficient and I am impressed with the Customer Service so far.

Love the razors but the shipping is horribly slow and often get billed again the next month without receiving the last shipment - no tracking makes it hard so you have to stay on top of it or you just hand money over without getting product. Customer service is wonderful though and they have done a great job making it right when it happens!

Love the product but shipping is often very delayed from the delivery date indicated in email

Razors are top notch and customer service cannot be beat!

Close shave, highly recommend!

Great product and excellent customer service!

Easy to work with, very responsive. Love you guys!

Love the product, but the lack of tracking information for your package is frustrating. Monthly subscription that renews kn the 5th of every month and it takes an entire month to get you your package.

Respond quickly and always can satisfy my needs.

Love the products. Great customer service!

I reached out to customer service regarding the ingredient list on the moisturizing strip on the razors due to allergies. They were very prompt in getting me the information I was looking for. Thank you!

I still haven’t received anything this is the second time I have not received my order on time and had to buy other razors in the meantime I don’t like that it’s been awhile now with no update on when I will be getting them

I love my Billie razors? I am just at the age where I don’t shave as often so the autoship was too much for me, but I will continue ordering refills as I need them

Customer service is always amazing! I had a package get lost and they were very responsive