Billie customer service representatives were respectful, accommodating and timely.

Billie is the best razor I have came across! And their customer service rocks. Wouldn’t use another brand!

My daughter and I have been using their razors for about two years. The company has always been nice if something needs to be fixed or replaced. The only problem I find is that shipping takes a long time so be prepared a couple weeks in advance so you never run out of razor blades the blades seem to have changed their quality over last year and have to be switched a little more often but still well worth it.

I love my razors

I was pleasantly surprised at the quick response I got as well as they fixed the problem with efficiency too. They also wanted photos of my damaged item so they could do better with QA. I have loved Billie. But this experience made me glad to be a customer

Happy with their prompt service and getting back to me so fast!

Had an issue on my end trying to postpone a scheduled order. They were quick to help and resolved my issue. Grateful and highly recommend these folks. Thanks for your help Billie team!

I’m actually sad because for years, shaving with a BILLIE razor made my skin so soft with no razor burn and an uber close shave. But I dropped my subscription because something about the razor changed over the summer and it has become the opposite of what it used to be. Hopefully BILLIE goes back to what they offered before in the subscriptions because I’ll come back if they do!

Shipping takes weeks… it doesn’t make sense. I have USPS alerts and it isn’t showing in there at all.

I have been a customer since Billie started, I love their products and their customer service is bar none! They are THE BEST, can’t live w/o myBillie razors and products❤️❤️❤️

I recently moved and forgot to change my shipping address- I assumed I would just have to eat the cost of the blades, but the Billie Team was quick to respond and offered to send out a replacement pack to my correct address. Thank you Billie!

Billie is great, but the choice of a slow (untrackable) mailing service means shipment date from 18 days ago still hasn't arrived. I ended up purchasing replacements at Target instead.

Recieved my first one from my daughter it is The best razor!!! Thank you

This company not only makes an excellent product (dermaplane razors) but is also responsive and willing to resolve issues. The razors are eco-friendly in that the handle stays the same and only the blades are replaced. The quality of the blades is better than almost any other I’ve tried. I’ve been using them for years. Also, I recently had a shipping problem and Billie resolved it quickly and generously. Thank you!

I had a wrong charge added to my order. I contacted Billie via email. The issue was resolved in less than 48 hours and the refund was issued promptly. This was well done.

My order had not been delivered as scheduled. I contacted the service department, they responded quickly and sent me a new order. Excellent customer service.

I have been using Billie for 7 years and they remain my favorite and only! Somehow they have produced the same fantastic product (I just use their razors) and have barely raised the cost which is unheard of over a 7 year span. I still have my original razor handles and they are in perfect working condition. Their customer service is also so helpful, generous, and fast. Just do it, you won’t regret it!

Hussel free customer service. Easy to understand and quick to resolve issues.

I had an address change and accidentally had my order sent to my old address. Contacted Billie right away. They immediately sent a new order to my current address. Super friendly with no hassle. I will always be a loyal customer!

I had an issue with shipping and Billie customer service made it all good.