I was disappointed with the condition of my order. The packaging was inadequate resulting in damaged items. The packaging of the replacement item was much better and I was happy with your response. Thank you.

Wrong part received

My order got stuck in limbo for several days. The tracking number showed a label had been created but the item had not shipped. I got no response from several emails. The item did finally arrive.

I still haven't received my water pump

Recieved my bolts and screws in a timely manner.

Exactly what I needed, thanks for your service.

I ordered a part that was shipped promptly. I received it and realized it was slightly different than the old part. Sent an email to customer support and after a couple of days (good response time with the holidays) they emailed a response that their VIN review had failed, and I had received the wrong part. The correct part was more money, what would I like to do. I replied within a day that I wanted to return the incorrect part and get the correct one. That was about 2 weeks ago. Since then, I have emailed a couple of times and left a phone message.

Very easy to use keeps you updated on parts that you order

Parts were good, shipping was not! And I tried numerous times to talk to someone and was put on hold for 20 minutes one time before I hung up and 45 minutes another.

👍

wrong item and not correct order retun is not set up phone call disconect somanny time for retun set up

It was excellent. Parts fit perfectly! Thank you!

I got no responses for the part that I needed. I had to get the part number from a local dealer. The part isn’t even here yet so perhaps you should think about making sure the part arrives before asking what I think??

The site is easy to use and all would have been great had the part been available. . . I guess you can't win them all. Seriously, I try to buy OEM parts for my Mopars through you all. Thanks.

I did receive what I ordered, however I paid for next day shipping $43. 00 and the part was shipped USPS select. Received it a week later. Sent 3 messages trying to resolve the overcharge and no one ever reached out. I had to finally dispute the charge with my credit card company. I will never order from you again

Haven't recieved either of the two orders, replied to order in progress emails asking for updates twice without answer, one package was delivered to wrong house, fedex said they cant help, contact seller. Seller hasn't replied to what my options are.

No comments.

No parts have been received.

Excellent service as always! I will definitely come back to Mopar OEM Parts Counter any time I need The correct OEM part for my Dodge Dakota! Thank You.

The service was great, the part was right. It just took over two weeks to get. For that reason I am only giving them 3 stars.