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Excellent Customer Service!! Spoke with Courtney, she was an amazing help!
I had a lovely experience, Angie helped answer all my questions as I was very hesitant to make this purchase without seeing the chair in person and she answered all my questions. Felt more secure with my choice. Thank you
--- I recently had the pleasure of speaking with Amber Robertson over the phone regarding the selection of salon equipment for my hair salon. From the moment our conversation began, Amber's professionalism, expertise, and genuine enthusiasm were evident. Amber took the time to understand my specific needs and preferences, providing insightful recommendations that perfectly aligned with my vision for the salon. Her extensive knowledge about the various types of equipment, from styling chairs to washing stations, was incredibly helpful. She patiently answered all my questions and made sure I felt confident in my choices. What truly stood out was Amber's exceptional customer service. She went above and beyond to ensure I had all the information needed to make informed decisions, and her friendly demeanor made the entire process enjoyable. Thanks to Amber, I now have top-quality equipment that not only meets but exceeds my expectations. I highly recommend Amber Robertson to anyone in need of expert advice and outstanding service. Her dedication to her clients is unmatched, and I am incredibly grateful for her assistance. Thank you, Amber, for making this important aspect of setting up my salon so seamless and successful! ---
I normally don’t write reviews but I’m compelled by the outstanding service that I received immediately when I called about a damaged on delivered order… No hassle no problem attitude and professional service is what I experienced and will certainly do business with Minerva again… Thank you all.
Marie has been helping me with an order for the past few months and patiently has assisted the entire way! just processed a very large order for a reno and happy marie was my representative to make everything as easy as possible!
I received my chair quickly and was very happy with the quality. The chair was missing two bolts and after calling the customer service number, Courtney had the issue resolved in under 5 minutes! Super impressive customer service!
I am in Canada and had to call a few times, asking questions and to make my order. Everyone was kind and beyond helpful I first talked to a women who’s name slipped my mind, but also spoke with Marie, who was kind and answered all of my questions. She was friendly and I enjoyed the experience! Looking forward to getting my chairs!! Thanks for all the help!
I spoke with Angie after my limited tech ability left me unable to create an order online. She easily took my information and I’m excited to get my new salon equipment! Thanks Angie for your kind help and friendly voice.
We recently had an issue with the hydraulic base on a chair we purchased less than a year ago. Courtney was very courteous, informative and helpful in resolving this issue promptly. Thank you Courtney !!
I had called and let them know my hydrological had gone out on my chair. Mark was quick and easy to work with. I sent him videos and pictures. He told me soon that I was approved and sent all the info and tracking for replacement. Thank you.
Macey Bridwell was an outstanding salesperson! She provided excellent assistance, offering valuable suggestions and patiently helping me select the items I needed for my salon. Her expertise truly aided me in making informed decisions. I highly recommend her to anyone in need of top-notch service. She deserves five stars in my book!
Macey Bridwell that works at minerva was an outstanding salesperson! She provided excellent assistance, offering valuable suggestions and patiently helping me select the items I needed for my salon. Her expertise truly aided me in making informed decisions. I highly recommend her to anyone in need of top-notch service. She deserves five stars in my book!
I give Marie who was so helpful over the phone 5 stars. I give the product 4 stars only because I was not informed the material would stain with color products. Expense but so beautiful and had no clue they would stain so after it was too late we ordered to clear covers to protect the rest of them. Over all the service was outstanding and the product beautiful.
I am furnishing my new hair salon suite and was anxious to place this order! This was a big deal for me. I spoke on the phone with Marie and she made ordering so easy. We talked about everything from products to delivery. She helped me understand exactly how everything works. I can’t wait to receive my order and see it all In person
I always shop Minerva for all of my salons equipment. Their return policies, customer service, and quality am have always been amazing. This time I spoke with Marie Sceviour and she was wonderful.
Beautiful furniture, quality products
Marie Sceviour was wonderful to work with. I was able to get everything ordered easily with her help. It’s so refreshing to receive such great customer service in todays world, she’s a gem and I recommend 100%
As someone who’s just opening up their first salon, Brandon has not only met my expectations but has made this new Journey of mine so much easier! The entire process was so easy! If you’re looking into purchasing Salon Equipment or have any questions, Brandon is your guy! Thank you so much for everything! I’ll be a returning customer for sure!
I purchased a high frequency machine that unfortunately needed replacing. I contacted the company and my representative Arieanna was wonderfully prompt and helpful in sorting out the issue. My new one arrived today and is in perfect working order. I am so happy to own one of these machines. Thank you!
I want to personally thank Alisa and Rachel for assisting me in my order for a new Makara Electric Shampoo Bowl and styling chair. I like how any of the sales reps can help me and I felt taken care of everyone. Super fast and quick to get a quote and everyone has great product knowledge of all the beauty products which is refreshing. I look forward to receiving my products. Highly recommend anyone to purchase from the Minerva sales and customer service team!



| Stars | Count |
|---|---|
| 5 | 2371 |
| 4 | 285 |
| 3 | 192 |
| 2 | 61 |
| 1 | 91 |
| Total | 3000 |