I ordered the NEO XS and received it in a short time afterward. After following the detailed instructions that were given to me by the support team, it was evident that they were not what I needed because my environment created too much interference. When I decided to follow the return procedure, I was very pleased to see that it was as advertised. There was no hassle and there was even an offer to upgrade at no additional cost if I wanted. There was the cost of shipping ( and insurance) but I feel this was fair.

I have mild hearing loss and wanted to keep the TV at normal levels when family was visiting. I didn't want the Hearing Aids to show so I ordered the NEO XS and received them in a few days. Initially the Hearing Aids were uncomfortable, and I had squealing when I put them in my ears, but eventually I adapted. I only wore them for a few hours a day, but unfortunately my Psoriasis returned and spread into my ears. I tried to wear the Hearing Aids, but it was very uncomfortable. Since this is a long lasting, recurring problem, I had to return the NEO XS Aids. I didn't know what to expect, but when I called I was connected to Tom Marino, who guided me through the return process and totally understood our problem. This was one of the best Customer Service Experiences I have ever had, and if you are hesitating to give MDHearing a try go ahead and do it. I really wish that my Medical Problems stopped me from having mine.

I was told my hearing aids would cost 2300. 00 I really needed them bad. I told my daughter, you know there has been be a company out there where you can get affordable hearing aids and good helped. She found MD hearing. To say they have been great from the beginning is an understatement. They have been with me from day one. I never realized a place could care so much. I am so thankful she found them. I would 110% recommend this company if you are not sure!!3

Kevin, at MD Hearing helped me through some choices that I needed to make in order to make the hearing aids effective. He is very knowledgeable and great to work with.

I haven't received my hearing aids yet but the customer support I have received so far has been excellent. The person I spoke to originally (Sarah) was very patient and helpful with me. She was very knowledgeable and I knew I was talking to a professional. She guided me in selecting the best product for me. I also am grateful for the help I will receive once I do get my hearing aids. I know I'm getting a quality product and the help I need for it.

I can only state my experience which has been exceptional. I hear better with their hearing aids than others I have used. My only complaint would be the hearing aids that were pictured were not what they sent me but upon putting them in my ears and hearing the quality I was very satisfied. They also stand behind their Protection Plan. Customer Service is excellent!

MD hearing is easy to utilize and the specialists are very helpful. Any issues are addressed and resolved quickly and easily. Products are quality made and individualized.

Customer service representative was great. Jury is still out on the quality of product. While I like the MD Hearing aids even better than my quite expensive aids, to this point I have had a great deal of problems with keeping the MD Hearings aids working. I will say customer service has been very good about trying to resolve the problems. If the issues can be resolved I will update this review.

From top quality product to excellent customer service, you are the best! To all customers I would advise to take out the "Total Protection Plan". It is reasonable and this company holds up to their word.

Finally, hearing aids that fit my ear canal after trying other OTC hearing aids without success. I inserted them into my ears on receipt and have worn them daily without problem and I am hearing better than I have for years. Thank you MDHEARING.

I had a great experience with a specialist by the name of Sarah. There was some testing done that stated I may have had issues with hearing and after conversing with Sarah we determined I was in good shape. I am especially pleased with the time Sarah gave me on the process, the cost, what to look for and the basics of their business to help customers. She cared about me as a person, not as a person to sell something to. It was genuine caring to make sure I was living with great hearing. I highly recommend MD hearing for their expertise.

Best costumer service in ANY business

Loving it so far!

Great, friendly and courteous staff to assist with any issues you may have. Generally there will be no issues. I would highly recommend MD hearing aids if you have hearing loss. The staff is ready and willing to guide you through any issues you may have in getting used to your new aids. Matt is especially helpful and knowledgeable.

My aids have worked great since I first put them in. Any assistance I have needed was johnny on the spot and always accurate.

My Mother is 97 pushing 98. She made me buy these hearing aids (had professional $6K prior). While these did not work for Mom due to her age and in Memory Care ( some dementia) , the customer support and return process is 5 stars. These hearing aids would have worked for a younger person under 97. . LOL. If I need hearing aids. . MDhearing will be my first choice. Thank you MD hearing for being supportive and understanding during this process! I sincerely Thank you!

Just purchased my second pair of hearing aids from MD Hearing. I find their aids to be of excellent quality and sound reproduction, along with a reasonable price. Customer Service is excellent, second to none. Highly Recommended!

The MD Hearing web site is easy to navigate and explains the use of the hearing aids, how to order them and supplies. In short, it is user friendly.

Excellent product. Easy to use right out of the box. As Joe said better results than my expensive heating aids. .

Great customer experience from Rochelle. Curtis D.