Customer service: got a quick response and very quick to try and help resolve issue.

I ordered the part. I actually like the fact that they take the time to send an email to check and confirm the correct part was ordered. The part arrived as promised and installed easily.

Great customer service fast shipping easy website to order off and cheaper prices than the dealership with same oem reliability I love Mazda parts factor

Love the product oem

Correct parts, on-time, easy to work with!

Parts were high quality. Working great. Arrived on time. Great overall experience

Perfect! I even ordered a part that didn't fit my car and they called before shipping to let me know. Parts came fast and I was updated every step of the way.

Excellent experience. They reached out to make sure I had ordered the correct part for my car (2014 mazda3 hatchback) and helped me change my order to what I actually needed

Fits just like the factory one. I lost the original cap, this one works great!

No problems at all. The other store was playing me and they told that they had to cancel because they could not guarantee undamaged parts (do not sell online with shipping if you cannot! - Mazda Parts Factor can do this apparently!). Parts came undamaged even though one box was not sealed at all and slightly damaged and other was sealed with scotch tape instead of professional packing tape, but that is okay. Nothing was missing and there was no dents or bends. If long box could be sealed with proper tape it would be enough. Nobody can prevent box being damaged or thorn in some place. . . especially on large boxes shipped via UPS.

I needed the part and was pressed for time, the staff was in constant touch with me making sure the part was shipped.

After buying several Miata parts from several different places, besides the actual local Mazda dealership, this place is simply the best! They called me to verify something I ordered because it didn't fit with my VIN number. Then they shipped quickly and included the UPS tracking number. Wouldn't go anywhere else on line!

The site carefully leads through providing car information to make sure the part is appropriate. Part arrived in a timely fashion and worked perfectly on the car.

Part exactly as described. Reasonable price, and quick shipping and processing.

Just what I needed. Fit perfectly.

Your parts worked perfectly but your shipping charges are ridiculous.