Mantle was shipped within 2 days but it was cracked. Now we have to return for another one.

Mantels Direct was fine. . . . finished product had an inadequate sized cleat. Only 3 ft for a 5 ft mantel. We had to design and build a more substantial cleat so it wouldn't wiggle or sag at the ends. Not cool to have to put that effort into something we paid quite a bit for .

The mantel quality is pretty decent. Not amazing, but not terrible either. The “install” kit is a joke though. I had to custom make something so I could install it. What they provide is two little pieces of wood that are completely useless.

Easy to order. Quick shipping. Arrived well packaged in excellent condition. Instructions and hardware included.

well made

I like the mantel but the directions could be a lot more helpful and accurate. Others were helping me and we all had to figure things out as the directions were incomplete. Also, the 2 screws that are needed to attach the mantle to the wall aren't even included which was really disappointing. There were lots of additional questions because the directions weren't thorough. The support was helpful though the directions need to be rewritten.

Customer service knowledgeable and helpful. Shipping quick and packaged secure and very well protected. Husband did well putting it up and securing it to the wall with just a screw or two as it would be temporary until we found a reputable tile person. A year later we finally found someone to come tile (for a reasonable cost), with gray half bricks so the mantle had to be removed and re hung when tile work was finished. My husband and son hung and secured it in about 30 minutes after a year long wait, just in time for Christmas!

Not sure what level of craftsmanship I expected for a $1000 mantle, but cam lock and pressed wood on half the mantle was not it. Interior moulding cut not accurate. . This mantle was supposed to be paint or stainable and it cannot be stained due to the lack of wood grain on half of it. If I had to do it over again I would not. Package arrived well packed was the highlight.

Delivery was efficient and the fireplace well packed.

Product looks very fake. The “knots” almost look like a 10 year old carved them in. Not impressed at all.

Perfect fit!

Thank you for the fast shipping. I had no issues assembling and mounting my new mantel.

Absolutely fabulous service though I did need to return my item I will reorder a different one

Product is good, solid and is beautiful however the mounting is cheap, very difficult, doesn’t come with a template or hardware required. It took way too much time, purchasing my own hardware, developing my own template and still had to have a carpenter come and install to ensure it was safe. Would not recommend

Mantles direct was very efficient and kept me up to date on shipping.

Great customer services.

Quick and efficient shipping, item arrived with only a few minor nicks that were easily filled in. However, the touch up marker you sent was completely dry.

Arrived on time and in perfect condition

Came chipped

Fast shipping Great product