Great Experience

Communications on order confirmation and shipping were excellent. Preliminary delivery notices were clear and as expected. However, actual delilvery notices were deliquent. Delivery was promised a day earlier than the actual delivery the next day. I had to call the shipper for info on when delivery would be due to no notification. The big snow storm seemed to have caused problems with their updating the delivery info in a timely manner. Mantel was delivered without any damage.

Great communication. Delivered on time and well protected. Would definitely recommend Mantels Direct!

Beautiful shelving. High quality and high recommendation.

Beautiful mantle, but was unhappy with the dent front and center.

Shipping was much faster than expected!

Timely updates with delivery estimates of out of stock item. Personal e mail from customer service to assist in tracking e mails. Instructions as well as on line videos very helpful

Our fireplace arrived safely and timely. We are very happy with Mantels Direct.

Prettier than I expected. Love the design. Well built and easy to install. We’re very pleased with how it looks.

Finally moved into our new home. The mantel is fantastic. So many compliments.

I do like the options and designs your company offer however the shipping is absolutely terrible. The first mantle arrived damaged. When customers pay this much for a mantle the least you could do is add protective packing in the box instead of just putting the mantle in a box. The replacement process was not difficult however I had asked to put the replacement in a box with proper packing and it was not. The replacement came with damage as well but this time it was only on the bottom so to save myself the headache I’m just going to keep it. This is the second time I’ve ordered from your company and will be the last. I only gave 2 stars because I think you have good designs but shipping should be negative stars. You need to put more care into packaging and show respect for the customer who is paying for the product.

I'm an interior designer and honestly I was afraid of ordering one of these beautiful mantels because the measuring scared me. I didn't want to mess up something totally custom. Brett and his team were superstars and walked me through the whole process. My clients mantel is stunning and came in even more perfect than described on the site.

Took longer than expected but it is beautiful

Mantle was shipped within 2 days but it was cracked. Now we have to return for another one.

Mantels Direct was fine. . . . finished product had an inadequate sized cleat. Only 3 ft for a 5 ft mantel. We had to design and build a more substantial cleat so it wouldn't wiggle or sag at the ends. Not cool to have to put that effort into something we paid quite a bit for .

The mantel quality is pretty decent. Not amazing, but not terrible either. The “install” kit is a joke though. I had to custom make something so I could install it. What they provide is two little pieces of wood that are completely useless.

Easy to order. Quick shipping. Arrived well packaged in excellent condition. Instructions and hardware included.

well made

I like the mantel but the directions could be a lot more helpful and accurate. Others were helping me and we all had to figure things out as the directions were incomplete. Also, the 2 screws that are needed to attach the mantle to the wall aren't even included which was really disappointing. There were lots of additional questions because the directions weren't thorough. The support was helpful though the directions need to be rewritten.

Customer service knowledgeable and helpful. Shipping quick and packaged secure and very well protected. Husband did well putting it up and securing it to the wall with just a screw or two as it would be temporary until we found a reputable tile person. A year later we finally found someone to come tile (for a reasonable cost), with gray half bricks so the mantle had to be removed and re hung when tile work was finished. My husband and son hung and secured it in about 30 minutes after a year long wait, just in time for Christmas!