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      Site reviews

      How we present the reviews
      Anonymous user
      James T.
      5 out of 5 stars

      Great Customer Service

      I came over to MAGICMIST when CIGEES stopped trading. I have to say the product and the service is as good if not better than my old supplier. Any problems (not many) have been dealt with with the minimum of fuss. Keep up the good work.

      MAR 12, 2019
      Anonymous user
      James T.
      3 out of 5 stars

      Realism Pro

      Purchased the silver and black thinking all components of both colours would be interchangeable and of course they are not. The batteries are very quickly charged but do not seem to last as long as my old Cigees Classics. The cartridges also do not seem to last as long and are more expensive. I find however that you do get a better hit and a more pleasant taste with my preferred Fresh Menthol. So they certainly have their good points as well as some bad points.I will use them until the batteries run out then decide wether to stick with them or go back to my old brand. If I do decide to continue with them I will choose what colour to use, no point having two different colours. It makes it more expensive when ordering cartridges.

      MAR 11, 2019
      Anonymous user
      Simon
      5 out of 5 stars

      Brilliant

      Fantastic, reordering is really simple and the service efficient. I can't think of a time where my refills haven't arrive the very next day. Well done MagicMist

      MAR 8, 2019
      Anonymous user
      Lance T.
      5 out of 5 stars

      Realism Pro

      The new fast charging batteries are a game changer in this industry. In my experience they charge 6 times as fast as the old design. As s some one who doesn't like leaving batteries on charge without supervision this is a great benefit. The connection to the batteries of the new cartridges seems to have been improved as well; not that I had any problems in the past. Although the batteries and cartridges last as long as the older design, I feel that the fast charging justifies using the new design. The customer service is excellent from this company, and I have always received my products a day after ordering. When I have had an issue (always my fault) they have helped me quickly and efficiently.

      FEB 23, 2019
      Anonymous user
      mark
      5 out of 5 stars

      Worth buying again

      Great smoky oil, great shopping experience. Delivery is quick and customer service contacts are positive. The quality of smoke oil is quite good, very pure feeling, unlike some cheap smoke oil will be very thick. I love coke and lemon.

      JAN 16, 2019
      Anonymous user
      Peter B.
      5 out of 5 stars

      An example of excellent customer service.

      I have purchased 2 Ego twist's. One of them had trouble making contact with clearomiser and charger from the beginning. This reported to Magic Mist. After some advice he did not work well yet and reported this. No problem we send a new one they said at Magic Mist. Wow what a servise, you hardly see that anymore. It is a pity that you can not give more than 5 stars, because that is what Magic Mist deserves. Thank you Magic Mist for standing behind your customers with an excellent servise.

      OCT 12, 2018
      Anonymous user
      Kieran W.
      5 out of 5 stars

      Great ‘smoke’

      Received my orders next day. Really like the tobacco flavour and doubt if I’ll go back to cigarettes. I’ve been using the cartridges with another brand battery which is good. Got my battery pack today, quite handy as the charge unit is small with a usb to charge anywhere, even in the car. Hopefully it won’t be long before a ‘charge on the go’ box is available.

      AUG 16, 2018
      Anonymous user
      Doug L.
      5 out of 5 stars

      Fast delivery,

      Many thanks for the fast delivery of my order.

      JUL 18, 2018
      Anonymous user
      Anne G.
      5 out of 5 stars

      Excellent and helpful service.

      These are really lovely people who sorted things out even when I made a mess of my order. I can now resist that temptation to go and buy real carcinogenic rolling tobacco and I'm very grateful for that.

      JUN 27, 2018
      Anonymous user
      Carolann M.
      5 out of 5 stars

      skycig

      recieved today and very pleased with skycig great taste brilliant service very quick delivery will be buying again.

      JUN 14, 2018
      Anonymous user
      Amber
      5 out of 5 stars

      Excellent

      No other vape worked for me to quit smoking thanks to magic mist I can happily say I haven't smoked a cigarette for just over a month and a half! The vape i have is the Everest one, one of magic mists own brands! Delivery always comes when expected, defiantly recommend this amazing company!

      MAY 30, 2018
      Anonymous user
      Ellen
      5 out of 5 stars

      Great customer service

      If all companies would offer the same service, (online) shopping would never lead to problems. Fast delivery, personal touch, quick response to questions. Ordering from the Netherlands and prefer this site to a Dutch one (and definitely not only for the price). Keep it up!

      MAY 30, 2018
      Anonymous user
      Paul
      5 out of 5 stars

      Superb stuff

      In a world of often impersonal online shopping MagicMist goes the extra mile. Superb service that included fast delivery, a handwritten note, extra complimentary refill and all the instructions and advice you need to get started. Only just started using the product but it seems top notch so far. Would definitely recommend and will order again.

      MAR 17, 2018
      Anonymous user
      Apryl C.
      5 out of 5 stars

      Excellent

      Excellent customer service thank you for getting in touch with me to sort out my order as I had order the wrong batteries. Very grateful. Delivered very quickly. Great prices too.

      JAN 23, 2018
      Anonymous user
      Billy W.
      5 out of 5 stars

      Glad I Found You!

      Discovering MagicMist has been a revelation. Their products are great with decent prices and their customer service is top notch.

      NOV 14, 2017
      Anonymous user
      Paula W.
      5 out of 5 stars

      Awesome

      I have been a loyal Vapestick customer for over 4 years and have had a regular fortnightly subscription with them for all that time too. Over the last few months, Vapestick's stock levels and appalling customer service forced me to look elsewhere for my e-cig needs. I found the MagicMist website after looking for similar and/or compatible products and I am so glad I did. I've now cancelled my Vapestick subscription and will be getting ALL my future e-cig products from MagicMist. Their customer service is excellent too, which is always a bonus.

      JUN 28, 2017
      Anonymous user
      Brian J.
      5 out of 5 stars

      FIVE STAR SERVICE,FROM A FIVE STAR COMPANY

      I used to be a Greensmoke customer,but they have now left the UK. Then I saw Magicmist on the Internet. I ordered one of their kits and received a phone call from Jason. The colour of batteries I wanted were out of stock. After talking to Jason I decided on a different colour. Because of the inconvenience caused,he very kindly not only upgraded the batteries to the multi volt but also increased one of the e-liquids to 30mls. The order was received the following day. I am now a happy chappy. Thank you Jason and Magicmist,you have restored my confidence in a company that treat its clients as people and not just numbers.

      MAY 3, 2017
      Anonymous user
      Dennis P.
      5 out of 5 stars

      Dennis

      What a fantastic product! When Green Smoke left us all high and dry and cleared off back to the 'states', I began to worry that I'd never find a replacement for the American vapour batteries and cartridges - how wrong I was. Magic Mist came up with the goods and, low and behold, are far better than Green Smoke with longer lasting cartridges and a smoother 'smoke'. Absolutely Fabulous; for heavens sake keep on doing what you're doing and we'll all be extremely happy!

      FEB 7, 2017
      Anonymous user
      Linde
      5 out of 5 stars

      1 year customer ...

      Wow, what a service!!! Top! Excellent! Correct, fast, excellent great communication, ... A happy one from Belgium!!!!

      OCT 5, 2016
      Anonymous user
      Fabio M.
      5 out of 5 stars

      excellent product!good taste!

      the products are fantastic and the website is very easy to understand!

      SEP 11, 2016
      12345

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      4.9
      4.9 out of 5 stars
      Based on 21850 reviews
      5
      20269
      4
      1565
      3
      16
      2
      0
      1
      0
      Ratings distribution data table
      StarsCount
      520269
      41565
      316
      20
      10
      Total21850