I have just found Magic Mist whilst looking for an elite/logic replacement as those I have used for years seem to have changed something and I have had adverse reactions, dangerous filter failure (end falling out with screw in it) etc etc... I was pleased to find Magic Mist had filters that were compatible with my old elite batteries so ordered 10 filters for a trial. I was very impressed and so much nicer flavour and much longer lasting than those we have used for past several years. I was thoroughly disappointed that the 3rd filter in first packet of 5 was completely empty. These things happen with multi production but I mentioned it when my husband ordered more filters for me. I hoped for a filter replacement,not always available in the past or explanations requested or given. What I got from Magic Mist was Theo from Customer Services. He was kind, friendly, practical and thoroughly professional. Practical because he explained some things I could do to loosen a blocked filter, based on previous experience, to test the filter. When this did not work he apologised profusely and added 3 replacement filters. Now that was excellent customer service, however the manner and approach of Theo, indicates that not only do they understand and train their staff accordingly, but they are genuine in their regard for their customers by taking note of such complaints/reported experiences and actually taking note of them and learning from them to help in the future. This is a definite first, much more professional than a bland blind replacement. It was such a pleasant experience and a thoroughly refreshing surprise. I am so pleased I found Magic Mist.....you are excellent....Thank you.

Excellent quick service as usual

I made a mistake and ordered tobacco flavoured cartridges instead of menthol. I called customer service and explained my stupidity and was sent 9 replacement cartridges the next day with a pre paid envelope to send the stuff back. No Covid excuses, automated telephone services, just old fashioned courteous, real people at the end of the phone. Perhaps Magic Mist could sell this idea to the public sector !

Fist class service professional and helpful.

Absolutely fantastic service,thanks so much for my speedy delivery, customer service brilliant.

I’ve been using Magic Mist for a while, always very impressed with their service, my order is always arrives the next day!

Great product and excellent service from this company, highly recommend 😊

The customer service is second to none! I've had a couple of issues, the company was not at fault in either issue.....I was telephoned and informed of the problem straight away. In fact I was rung twice to ensure that it was dealt with. The second issue was a faulty vape battery. Again it was dealt with promptly and so politely. I really am impressed with Magic Mist and I cannot recommend them highly enough.

What can you say about a company who do everything that they say and promise, are polite and professional, supply great products, with service second to none. The answer to all of this is "THANK YOU".

Needed info regarding products, phoned and spoke to Theo, very informative, explained everything needed to decide on which product to purchase. Easy to talk to and never felt rushed. Order came next day and even a handwritten note on order from Theo, nice touch and appreciated! Cannot fault advice and ordering service. Now looking forward to trying it out.

Have ordered my e-cig refills from here for well over 2 years now fabulous products fabulous service I even received a Christmas card and sweets in my last order what a lovely touch wouldn’t buy from anywhere else thanks agau

I have been using Magic Mist for a number of years. The product I use are the refill cartridges as I prefer the cigarette. I have found these to be the most suitable for me. The service is excellent and efficient and more than that if you email they answer. In this day and age it is lovely to find good honest customer service. Would definitely recommend

Excellent fast and friendly service. Thanks for the card, sweets and battery. A small gesture went a long way. It made me smile this morning. Will be ordering again.

I have just received my Magicmist package and to my delight it contained not only my ordered cartridges but some sweeties and what looks like a hand written Christmas Card. It has brought a huge smile to my face and prompted me to write this review. The team are really positive and friendly - but also very efficient and seem to take the job seriously. The product is excellent too. Ironically - they are breath of fresh air in a cynical world and it is a pleasure to do business with them. Happy Christmas Magicmist.

I have been a customer of Magicmist for many years, there customer service is 2nd to none, really like the Geneva cartridges, keep up the good work guys

I’ve been buying products from Magicmist for a while now and I’m always very happy with my purchases. Excellent quality and exceptional customer service. Super speedy delivery!

I ordered the wrong flavour of cartridges emailed Magic Mist to ask for help and they replaced with menthol as requested F.O.C. after return my wrong order, I'm extremely happy with the services and I've been using their menthol Everest cartridges for about a year or so & I'm a very happy customer :)

I have tried many other brands but Magic Mist is far the best. The customer service I have received from them is second to none, the staff are always friendly and are more than willing to help if you have any questions or issues regarding their products. The original tobacco cartridges I use have a much nicer flavour, and last much longer than other previously tried brands.   The batteries also last twice as long in comparison to other batteries I’ve used too.   So all in all I can honestly say all the Magic Mist products that I use are far superior to any other.   If your considering using their products, you will not be disappointed. Also as you can buy the products in bulk, the more you buy the more you save...!!

Excellent so easy and hands feel really clean

I have never come across such incredible and friendly customer service that I received from these guys at MagicMist. Friday morning: I emailed the MagicMist customer service regarding my order. I wasn't expecting a reply via email until Monday. What a surprise I got when in the afternoon my mobile rang. It was one of the nicest guys going. very friendly and very sincere. This is real customer care, It's great when when after sales is personalised by something as simple as a friendly chat. Well done MagicMist for going above and beyond with your customer relations. A new loyal customer - Fletch -