My order was correct and arrived faster than expected.

Misleading and unhelpful. Very expensive mistake.

Services do far have been pretty good.

The kindest, quickest company. Helped me with my issue lightning fast. Delivered a new product to me that I had trouble with and made it all simple! I will recommend you to friends and family. Thank you!

I recently returned a mask because it won’t work for me and was given a credit. I had just placed another fairly large order and asked to have the credit applied. I was told it would take 3-5 days. I’m still waiting for confirmation that the credit was accepted

I was very pleased with my experience with Lofta. Having to retake the test because the first one was inconclusive I thought it would be difficult. It was not, and was handled quickly. I also want to thank Sierra Ammons for her clear explanations of my results. She was wonderful, and I felt informed but not pressured in any way. All in all my experience was a very good one

I ordered a Res Med Mini machine from Lofta because our insurance does not cover a travel machine. It turned out to be much more noisy than the regular large ResMed machines. My wife could not tolerate the noise so we decided to return it. We could get a full refund if we were willing to use it for store credit, otherwise there would be a $200. 00 restocking fee! Since our insurance covers all other CPAP supplies we had no reason to use store credit. Lofta has good customer service but beware the very high restocking fees! MontyWilliams

Very helpfull , easy overnight sleep test.

The sleep study instructions were clear and easy to follow. I had no trouble setting up. I received my results quickly and were easy to read. An appointment with a doctor to ask any questions was helpful to have. It was a good experience.

I've been struggling with the back-and-forth between my doctors and insurance for months, all the while apparently having over 35 apnea incidents per hour. Getting home testing from Lofta was easy, fast, and they've been incredibly helpful and supportive throughout the entire process. Also, with payment options, you don't have to stress about having all of the money to pay for everything up front. If you're hesitating, do it. I wish I had done this a year ago and saved some of my suffocating brain cells earlier.

I received great service and quick response from the doctor, well done!

My order auto shipped and charged me but did not confirm my mailing address prior to shipping. Shipped to an old address where the package was stolen.

Heat communication and fast response when needed.

LOFTA is very reliable

Ordering was quick and easy. The item was reasonably priced and arrived very quickly

I am torn because I think Lofta is an okay option for some people. For me, it was beyond a waste of money. I 100% had faith and thought it would solve my problems. I never at any point got to speak with a doctor. Never. I was having significant issues during my sleep therapy, had paid for Lofta care which is supposed to include support, and was still refused access to a doctor. After paying about $1200 total out of pocket, I was told to go see a sleep specialist locally. That defeats the purpose of what I spent with Lofta as this will involve at least a year of waiting and likely several thousand dollars. I could have gotten the money back on the CPAP, but not on anything else, including the $200 "support" that I paid for for the next year. I would still be almost $400 down and back at square one. I seriously doubt the clinical capabilities of staff. They do the best they can, but I felt like I could have made the adjustments on my own (and actually did for the most part). After my nightly episodes continued and the machine didn't catch them, I was the one who initiated the purchase of an oximeter to see what was going on with my oxygen. I felt that most staff knew not much more than I did via my research. I also received conflicting info several times. I would have felt better had I had the chance to at least speak with a doctor before being dismissed completely and immediately like Lofta couldn't wait to get rid of me.

The at home testing was expedient and efficiently done. The customer support and onboarding when ordering and getting things set up was cordial and accommodating. The equipment has been working perfectly so far. Overall, a great experience and worth paying out of pocket to not have to deal with the insurance run-around. If you can afford ~1200$ and want a fast, painless process, I highly recommend Lofta.

Not happy at all. Did not receive my purchase.

I am thrilled that I found Lofta and decided to give their products a try. The prices are very reasonable, and every item I have ordered has arrived on time. I also really appreciate their flexible payment plans, which make it much easier to purchase the products I need without paying everything upfront. Overall, I’ve had a great experience with Lofta and would definitely recommend them to others. I’m very happy with the quality, pricing, shipping, and payment options.

I really don't have a review, the mask didn't work, it arrived when you said it would, it just didn't work for me