I purchased my sleep apnea Home test through Lofter, and was interviewed quickly by someone who was supposed to be working with me long-term I guess. I sent him three emails when I had questions and they were never ever responded to. I ended up calling loft and speaking to a sleep therapist specialist or something like that, and all she did was try to get me to buy a machine right away because they only had two left and if I didn’t buy them that day, I might not ever get one. I was really offended because I was just learning out about all of this and felt like I was at a car dealership being forced by a car I wasn’t ready to buy. I then received an email from her to me with somebody else’s name on it, and I just felt like these were a bunch of people who really were new there and had no idea what they were doing. Since then, I’ve reached out again to my original person, I believe his name is Michael, and have yet to get a single response phone call email anything from him. I decided to go elsewhere for my sleep apnea needs.

I have order before from Lofta and was met with quick and convenient service. This time my order was delayed more than once and took 9 days to arrive. I ordered on May 31, left June 2 and traveled CA, then amazingly a weather delay for regular old rain but on a truck in a town 20 mins from me. Was originally to arrive on June 5th according to their own website of 3-5 day delivery. Arrived on June 9th. Called and canceled my subscription for more nasal masks after the second delay for weather, because I don't trust I will get them when I need them. Product itself is ok, but doesn't feel the same as previous even when I order from Lofta before.

Good

My problem solved quickly and efficiently. Very courteous and helpful

I was in a bind my water thing broke right before I was leaving for a trip. My cpap people said they don’t have this water thing. So I found lofta and had it expedited to my daughters while on my trip.

shipped the wrong size. Requested large, received Medium. Call you customer service to answer

I declined Loftacare when ordering my cpap after researching the benefits online. When i checked out, a screen came up offering Loftacare for $150. If i had added it to my order at the beginning it would have been $200. I declined again. Then i got a voicemail pushing Loftacare and an email implying that my order would not be complete until i talked to a consultant about the benefits of Loftacare. I lost all respect for Lofta at this point.

very good

Fast, polite, overall Excellent service.

login and purchase super easy via Shop and delivery notification as well

I've been so happy with Lofta. Good products, good prices, excellent service.

Delivered in a timely fashion .

you all are for me 100%

It was easy

One night WatchPAT indicated 4. 5 rdi. They wouldn’t reconsider a apap trial for suspected UARS. Did a 3 night study from another provider and they confirmed my suspicion. I’m now using an airsense 11 and my life is changing, Lofta is a waste of time and money.

Pretty good

Smooth experience

The customer service experience leading up to delivery was excellent. The unit itself was quiet, compact, and very convenient for travel. Unfortunately, the CPAP pressure is too high for my comfort, and based on the information I was able to find online, it does not appear that the pressure can be adjusted any lower. I was also unable to get a response regarding the unit's operation. As a result, the machine has become an expensive paperweight for me. That said, this is not Lofta's fault. Their customer service and delivery process were both outstanding.

My only complaint is using USPS for shipping for the test. The order for cpap with FedEx was great as was the sales staff and Doctors.

Great service and knowledgeable staff, my go to supplier for cpap supplies.