Simple and arrived quickly.

Shipping was very straight forward and easy! Assemble was too. Very happy that everything was easy and simple!

Amazing trampoline which is stronger than any other that I could find. It is also able to support a larger weight than any other. I assembled it myself in about 3 hours and I found the instructions to be very clear and easy to follow. Delivery was very quick too.

Best quality trampoline we’ve ever purchased, so easy to assemble, very easy instructions, Very quick delivery would 100% recommend

Excellent

Shipping was fast and the instructions were easy to understand.

Easy construction, clear instructions, small spares included, parts look quality and is a good quality bounce. We use it as much as the kids. Shipping to the NT was a bit of a joke, but it did arrive very quickly.

The trampoline arrived in no time flat. I was surprised to how quickly it got here like three days. I think it was quality is very strong and it was easy to put together especially seems I didn’t have to do it LOL but very happy with the quality and my children thoroughly enjoy using it. It’s a great distraction from Screen Time.

Very good product and quick delivery

Super stoked with our purchase after the first week, kids and adults are having a blast. Took us about 2 hours to set up with 4 adults, then another hour for bells and whistles including slide, aquajet, projam, and sun shade. Make sure to use the provided tool for putting the springs on. Recommend having a handcart available for moving the boxes around, and a ladder for applying netting etc.

Fantastic company to deal with and their products are excellent quality, very happy customers!

I don't typically write reviews, but I felt that JumpFlex and the service their team provided deserved a shoutout. I ordered the JumpFlex Hero with added ProJam as part of their Black Friday sales as a Christmas gift, and the trampoline was shipped quickly with a note that the ProJam would be shipped separate by the end of the month. In days leading up to Christmas I had not yet received the trampoline and the tracking information had not been updated in the last 10 days. I reached out to customer support with an enquiry and they very promptly responded to me with confirmation that the items were arriving the next day. I had not received the ProJam by December 27th so I submitted another enquiry with the JumpFlex team after AusPost were unable to identify the location of this package and the team immediately responded and shipped out a new ProJam for us that same day. It is refreshing to see this level of customer service, and I appreciate the team going above to deliver this service to their clients. I will definitely continue to order through this company and I also recommend them to anyone looking at trampolines in future. Shipping issues can't be helped, especially between large sales and holiday periods, but the way these issues are dealt with is what leaves the biggest impression, and the team at JumpFlex did great. Thanks again legends! Ps: It really does take around 20 minutes to put the trampoline together

We bought a jumpflex 12 ft Hero trampoline. It arrived promptly and customer service was the best. I read reviews before purchasing and can say they are all true. My kids love the trampoline! You have a great team of staff providing customer service and I am so impressed at how they handled questions I had.

We absolutely love our new trampoline! The build quality, strength, and safety features are outstanding. Our kids have a blast on it, and we would strongly recommend it to anyone looking for a fun and reliable trampoline for their family. In terms of feedback, the instructions were mostly straightforward. The biggest challenge we faced was aligning the side net correctly based on the “bright green tag” for proper positioning between the posts. Unfortunately, this detail wasn’t mentioned in the instructions. We initially set it up wrong and had to undo every hook to reposition the net properly, which added an extra 20–30 minutes to the assembly. Additionally, the basketball hoop is a fantastic accessory and the kids really enjoy it. However, the metal clip that secures the hoop tends to come apart easily and requires an adult or older child to reattach it. Overall, we are very happy with the trampoline and appreciate its quality and safety, but a few small improvements to the instructions and hoop design would make the experience even better!

Quick delivery. Set up was impressive. . . like the snap together.

Absolutely love the jump shade for our children trampoline experience, just the small touches like the jump shade makes it even better - I feel like this is the direction you need to go in when purchasing a jump flex trampoline - absolutely great item!!

Easy to order and delivery was great!

AMAZING

Shipping came in 2 days. We had one issue with the basketball goal and they quickly resolved it by shipping us a new one at no extra charge. Highly recommend this company!

Best trampoline we have ever bought (this is our 4th) Definitely recommend the basketball ring, my 10 & 11 year old love it! Biggest appeal, other than the ladders there were no bolts or screws it is all push fit and amazingly secure. So easy!!!!! Love it, if I could give 6 stars I would