Ordered to have delivered before Christmas- paid for 3 business days delivery- ordered on Saturday- thought would be delivered by Wednesday- but, was told Monday did not count as day 1, so therefore would not arrive by Christmas- no refund, no help at all- won’t be delivered until December 29- so if Tuesday is day 1, Wednesday day 2- Thursday (Christmas) - should be delivered by at least Friday -26th. SCAM on delivery fees!!!!

If you want to place an order, and the check back every few days to see if they've bothered to ship it, this is your place. If you want to actually get what you order, go somewhere else.

Great cigars and great service.

JR has lost many customers including me after 20+ years. Not the same place, going on 8 days and waiting on my order. Just want my last order going else in future. Go to trustPilot 80% of reviews are 1 star

Have been shopping with J&R for 10 plus years and have been a member for as long. Was just told that my membership ran out at the end of October and they were not offering the program any more, as a member you were entitled to free shipping. Now in most cases you have to pay shipping, state sales tax, and a tobacco use tax making the taxes and shipping almost as much as the cigars. I guess I will have to start shopping at Other cigar sites like Famous Cigars or Cigars. com.

great selection, great response, great deals overall great

Would give zero stars if possible. Absolutely NO help from customer service when we asked for help with purchasing. Taking our $300 purchase elsewhere.

ITS, ALL GOOD AND WELL AT JR,S ! THANKS FOR MY GREAT SMOKIN CIGARS

Horrible company. The costumer service is uncoordinated, effective, and doesn't seem to know what is going on. Their online ordering system is inefficient and glitchy. I cancelled my orders as a result of my bad experience and still am getting emails about those orders getting shipped. Makes no sense and very frustrating. Get your cigars elsewhere

Received my cigars in a timely manner. Thanks.

First right cigars good service nice price

Best shop in town

Excellent as a changed up cigar

Shipping is too high. Other than that, perfect.

Been using for years. Excellent products and customer service.

Thanks. Very easy transaction.

Fast shipping and great prices.

Timely delivery, order system can be improved. Too many purchase interruptions with order completions issues.

It's hits smooth. The way I love it

Perfect transaction in every way possible. Will continue to buy from.