All was great, as always.

Excellent source of everyday smokes. The website is easy to navigate. Shipping is fast and cigars arrive in good condition and well protected. In my opinion every other site should take notes.

Shipping is very prompt

Made some annoying changes recently by changing the loyalty program and doing away with the membership. The Daily Deal is a good deal but I prefer the membership. But I’m still here.

They are getting too expensive

Other than a local tobacconist I buy most of my cigars from J and R. Great company to do business with.

Easy navigation, cheap prices, fast delivery.

Great sticks. Love the Oliva brand!

Good service!!

You work very hard and spend a lot of money to get points but it's incredibly hard to use your point on a purchase it has to be Jr's way or no way

I’ve ordered from JR off and on for years. I’ve on occasion had shipping issues but didn’t worry about it. I had a box I needed and paid extra for shipping. I sent an email to support and was basically told it’s not their problem. I checked with UPS and they said there was a delay and They would refund the shipping but it would go back to the shipper not to me. When I replied to JR customer service I was told I was a liar and again it wasn’t their problem. All this over $14 in shipping??? Really??? 2 months ago I had an issue with a bundle I bought from famous and they refunded the entire amount. If customer service matters to you then JR is a skip. There are way better places to order from.

The reason I came back was because of a gift certificate that was given to me

Staff very courteous of which you should be very pleased. K÷p up the good hiring and training

Great service.

Sometimes I have a hard time logging in, but I call and your customer service is very helpful, my only issue is shipping charge, as much as I order seems you could help or not charge Bob Gonzales bobg9811@outlook.com 303 669 7367

Exactly what I ordered

I have been a JR cigars fan for over 20 years, and have never been disappointed with any of my purchases

Good smoke for the price. Will order again

Your website has the best functional filter, you have a cigar finder, and a good selection of JR-branded cigars to beat the import cost increases. . . . thanks, a former Thompson fan, mm

It's truly sad. It has been a slow slide from a great company to just another band of corporate fools.