Great shoe

I bought a pair of the Tanzi Bow Stiletto Pumps back in July 2025, and after only two uses, the right heel detached. I took it to a professional shoe repair store and was advised that the heel cannot be repaired. I then contacted Macys and they directed me to reach out to the manufacturer, as this is past the return window. I contacted the Journee, who stated that products purchased through Macy's or other third-party retailers are not covered under Journee Collections warranty or return policies. This is very disappointing as I really liked these heels and expected a better resolution, given that I haven't had these heels for long. Based on this experience, I would rate them as of poor quality and would not recommend buying.

I wish the first pair wouldn't have got lost. Then I would have received them earlier. When the second pair sent finally arrived they were too wide in the back. I didn't have time to order another pair of shoes before the event I needed them for. I don't think I will be ordering shoes online anymore.

Shipping and delivery and charges are obnoxious!!!!!! I will not order again from Journee

I was sent the wrong shoes. I'm very disappointed with your return process. I will not recommend anyone to buy your products because of your inability to be contacted via phone.

They run big and won’t bend. Too stiff.

TERRIBLE!!!

These shoes are beautiful and comfortable. Im going to order every color in my size

Don't know yet.

They are the best heels I have ever put on my feet! They are so comfortable and easy to walk in! I love the height and the style of these as well and the color is PERFECT. Can’t wait to wear these for graduation and will definitely purchase from Journee again!

Please Send Me a Return Label

Dear Journeys Team, I’m writing as a long-time, loyal customer who has consistently relied on your brand for both work and everyday footwear. I am extremely disappointed to learn that the Winslow flat (black, pointed toe) has been discontinued. This shoe has been a staple in my wardrobe for years. It was one of the few styles that truly balanced comfort, quality, and a polished look suitable for both professional and everyday wear. This wasn’t an occasional purchase for me — I consistently bought multiple pairs at a time (typically 5–6), in black and tan, simply because I knew I could rely on them. That level of repeat purchasing should say everything about the demand and value of this style. Since its discontinuation, I’ve spent days and weeks searching your site and other retailers trying to find this shoe or even a comparable option. Unfortunately, nothing comes close. The newer designs feel like a downgrade in both function and overall style. It’s genuinely frustrating to see a product with clear customer loyalty be removed, only to be replaced with options that don’t meet the same standard. It gives the impression that customer preference isn’t being taken into consideration when these decisions are made. I don’t expect this message to change anything, and I’m not confident it will even reach someone who has influence over these decisions. But as a loyal customer, it’s disappointing enough to say something — and honestly, enough to reconsider where I continue to shop.

Good

Less than zero

Journee girl for life!

You sent a 2nd pair, that was not ordered, in a size that is too big for me!!

Quick delivery very pleased ❤️

All the styles are very cute, but of the 3 shoes I tried none fit right. Wide should be wide in the forefoot--metatarsal and toes. Also, tall of the shoes are synthetic; it would be better if some were leather.

Love it

Nice