Love these products and service

Great service wait time to receive goods is acceptable. Products are value for money.

Excellent

Very efficient

Great product,, I could do with another one!

Purchased these during a sale. The buying process was stress free and they were delivered quickly and with no issue. Good correspondence kept me informed of the status of my delivery.

Great product and delivered in good time

Shipping was prompt, and pricing spot on

Excellent service.

Stop emailing me

Difficult to assemble but otherwise a great laundry hamper.

Delighted with the products, they are in my view superior & the promptness of service was excellent

Excellent service and product.

Easy ordering process and delivery was super quick - thanks!

Love my new clothes airer. Solid build, compact yet with a large amount of customisable options for drying and airing options. Foldable flat for tidy storage. Cant get my head around the cover on it which we have chosen not to use. I guess it has utility if you are drying clothes in a common space like your living room and don’t want your underwear in full view - turned around it looks like a small piece of furniture but it does seem counterintuitive in terms of air circulation - blocks off airflow around your drying laundry from 3 sides. Additionally my issue with delayed arrival of my packages = original order was split with no communication, my subsequent request as to the seconds package’s whereabouts, the genuine attempt by the company to rectify by re sending the item and then the haphazard attempts to communicate the delayed receipt of the second part of the first order and trying to stop the resend of the second - package was enormous, awkward and required 2 people to move it so not just a simple matter of dropping it to post office to return it. Response times from Joseph were poor - email > 2-4 days understandable given time of year/volume of product but frustrating, avoidable and pretty poor post sale customer service. You could have live web chat, a local call centre - even limited hours or the big kicker - hire more staff for the seasonal rush. Regardless I love your brand with your unique, sturdy and visually appealing household range. My clothes airer - none like it elsewhere and I recommend it completely. Thanks - at the end of it all.

Straightforward and hassle free. Never a problem online shopping with Joseph & Joseph.

Shipping has not happened, tried to track, no information available. When will I receive my order???

Haven’t received my order yet or had a response to my enquiry asking about where my order is.

Initial order packed poorly and arrived at my post office unsealed. Luckily only one product was damaged (a confirmation i had ordered quality products) and Joseph Joseph was quick to package better and replace the broken item.

The shipping was fast and I was kept informed of where my items were.