The customer service, repair, maintenance, and shipping process is quick, transparent, and as fast as possible, while balancing quality. James Allen strives for perfection and works with their customers. The process does take time so consumers do need to be patient, but James Allen has been perfect for us!

I wouldn't know because I never recieved the item I purchased.

Shipping was unexpectedly fast. I really liked that there were so much detailed product images and information. It made it easier to decide what to purchase and made me feel comfortable making the decision.

I was not planning to actually pull the trigger on a $2500+ purchase of diamonds online but taking all the info, photos, certificates, and search and filters that James Allen had (plus a LOT of ChatGPT to make sense of it) . . . and I knew I could do it safely. Earrings arrived and were brilliant. Had to use customer service to apply a coupon and they were responsive, kind, and available super late at night. Overall, amazing.

Hopefully the ring shows up

Stunning

Love it!

The jeweler without a heart. I ordered a engagement ring, and they missed every hard target date they say it would ship. They destroyed all my plans to give my finance her ring with grace and romance, instead it was thrown together in a rush event. Because we only had 5 days together before she to flight out. James Allen told me the ring would be ready 3 days before she lander. It got here one day before she left. For me it was emotional roller coaster.

Simply love it!

Amazing from the start of the process designing my ring to the end when she said yes! Customer service was very attentive and helpful and shipping was super fast and secured in a discrete package. I would recommend to anyone and everyone looking to get the perfect engagement ring or just any jewelry. Thank you so much! The future Mrs. thanks you as well!

The website was easy to navigate, and I received the item in an average amount of time.

It looked just like it did online and she was so focused on how nice it looked she forgot to say yes haha

Ok

The shipping was amazing, extreme care, super easy and the packaging is top notch.

Production and shipping was as expected, was performed in a timely manner, and gave good updates

This was the largers online purchase I have ever made and the process was simple, smooth, trustworthy and as-advertised. I look forward to giving the beautiful ring.

Great service

Incorrect inscription inside wedding band

very pleased with the experience and products.

Delivery earlier than expected, great craftsmanship