I ordered my wife her birthday gift about a month out from when I planned on giving it to her. It arrived on time and in a beautiful box. It goes without saying she was stunned when she opened the case. She absolutely loves her new diamond earrings.

Super fast and secure shipping. Great service.

I love the products from James Allen. I ordered my fiancée’s engagement ring and my own wedding band from them, and I also plan to order my fiancée’s wedding band there as well. However, when I received my men’s wedding band, I noticed that there were scratches on it. This was disappointing, especially since my wedding was only two weeks away at the time I received the ring. That said, I trust that James Allen will resolve the issue, as their customer service has been fantastic.

I recently purchased this Love Knot setting for my 1. 72 J VS1 Round diamond that came from my original engagement ring about 10 years ago. The marriage unfortunately did not work out, but I had my original James Allen ring (halo with pave) sitting in a safe for 5 years, never worn. It was such a beautiful ring and I knew at some point, I would do something with it, when ready. I reached back out to James Allen to weigh my options and first had it set in a bezel pendant necklace, which was gorgeous, but I felt like I needed more. I reached out to the James Allen team at least 30 times throughout the process and they were so responsive, easy to work with, knowledgable, and patient with me. I really want to point out that the team made this process very easy for me and I felt zero pressure. The ring arrived yesterday and like the title, it is EVEN BETTER THAN I EXPECTED! This ring is absolutely breathtaking. How unique and beautiful, shiny, sparkly, and the quality is amazing. I hope this review helps someone debating on this setting - or, better yet, debating on whether they should shop at JA or go to a competitor. I know, for a fact, that my next ring will be from here. Thank you JA!

Satisfied

Third significant purchase, and very happy with purchase.

I got great service with James Allen. My ring was shipped safely to my local UPS store

We ordered a hammered wedding band from James Allen, and it exceeded our expectations. The texture is beautifully done — subtle but unique — giving the ring a distinct, modern look while still feeling timeless. The finish is smooth and comfortable for everyday wear, and the quality feels very solid and well-crafted. It looks even better in person than online. I had a very tight deadline ahead of our wedding, and I truly appreciate how the James Allen team went out of their way to support me and make sure everything was sorted in time. A lot of thanks goes to Bryan, who was incredibly helpful and made the whole process much less stressful. The ring arrived safely just in time for our wedding, which meant everything. My husband loves it, and it suits him perfectly. Highly recommend for anyone looking for a classic band with a unique touch.

Pretty ring but shipping is a bit slow

Top shelf excellent service from beginning to end. Exceptional comes to mind. Well done!

Great customer service. Shipping to our local UPS was perfect. We had to return our original bracelet due to it being snug for a larger one. The process was excellent.

Excellent so far!

This ring took a while to receive - but once it did - wow! So stunningly gorgeous!!!

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Beautiful ring, awesome website to explore various engagement ring settings with different diamond options, great communication and very secure shipping.

The ring is beautiful and very well made. The quality exceeded my expectations — simple, classic, and elegant. Thank you for such a lovely piece.

Every step of the or process was simple and straightforward

The order process was easy, they arrived about a month later. Beautiful packaging, and more beautiful earrings. I love everything about them.

Refund process not up to standard

I was scammed. Bought and paid for a 1. 51 carat diamond. Received a 1. 20 carat diamond. Reached out to customer service because the sticker on my package read “1. 20”. Customer service LIED and said the packing was wrong and my diamond is 1. 51. I took it to Jared Jewelers to determine my diamond’s carat. It came back 1. 20. James Allen SCAMMED me.