Customer service is very poor very difficult to get someone to help

Completely unresponsive service

Love the subscription option. Fast shipping too!

Unfortunately, I didn't receive the matcha I ordered and never received an email response when I tried to contact the company after getting the notification that my order would be prepared.

Shipping was within a few days, but it is pricey at $8 unless you spend $60. I think it would be nice to get free shipping on a $59. 99 product when that’s just a penny away from qualifying for free shipping :)

Fast shipping!

Decent. The ceremonial matcha used to be more floral in taste now its more bitter

NA

It is always very easy to find what I'm looking for. I have my matcha on a subscription and that's great too.

Shipping was timely.

Shipping was fast and great

Terrible customer service! No response to either my request by email or phone for the 15% discount to be applied and refunded

Excellent taste and quality!

Fast, easy and great products

Very easy to shop!

Not good

Loved getting this at home! The barista edition matcha is tasty and so affordable! Really glad I have a subscription going.

I do AutoShip and I’m trouble with that. I think I signed up for twice by mistake because I couldn’t find where I had signed up the first time. I would love someone to contact me. My phone number is 808-217-6899 Thank you

Jade leaf matcha is fun and rewarding to shop. One of my favorites!

I've never had any problems.