Shipping was prompt but unfortunately I received a spoiled batch and am afraid to taste it. Awaiting for a response from customer service which is taking too long in my opinion. I might add, I do love this company and their products so this is not a typical experience.

shipping was fast and the site was easy to navigate

Arrived fast

Easy to order.

Great

Easy, quick and delicious 💚

Happy :)

My package never arrived

Unresponsive

I ordered directly from site and package came from Amazon with no expiration date. I’ve emailed support three times since and have not heard back.

Easy!

Love all the products

Everything was Great, especially your Fast Shipping!

Great products, great price and fast shipping.

Really good!! Best matcha out there in my picky opinion.

It's easy to order, receive orders in a timely manner.

shipping is quick and the prices are reasonable!

Got greener matcha from Naoki. Not sure how it cracks up to other brands, but it wasnt terrible for my first matcha (unless you're drinking it traditionally--it's quite bitter. I only use it for lattes)

My overall shopping experience has always been pleasant. The product ships and arrives quickly.

Received a bad order and customer service has not reached out even though I left two voicemails and 1 email