One of the middle legs is not properly installed and it’s not touching the floor. I don’t know how to lower it either. Was I sent a defective pierce?

Absolutely love our couch! Great selections of material. The customer order is exactly what my house needed and it exceeded expectations

Great customer service!!!

I've made two rather large purchases with ID in the last year and both had arrived with major mistakes. The first couch was sent with the wrong cushion fill.... over 6 months ago and I am still waiting for the replacement after several e mail exchanges trying to show then how inadequate the cushion quality is. The second order arrived with insalely overly stuff and oversized cushions. After providing several photos in comparison of what I go and what is advertised, or even pictured in other buyers homes, I was told "this is normal" but they would make an exception and let me return it. The movers were scheduled to pick up on a saturday.... I waited all day and they never called or even told me they weren't coming. they finally came back a few days later to pick up, but they never relayed the message to ID that they had brought it back. So not only was they a major waste of money but an even bigger waste of my time. Waiting for responses, no show deliveries, and spending time writing e mails with poor customer service replies. Not to mention i am STILL waiting for my correct cusion fill replacements. The only reason I give 3 stars is becuase their fabrics are pretty. Would def not recomend.

Hello, I just wanted to let everyone know how wonderful it was to buy my new sofa with the help of Lucero Salomon. She is knowledgeable, accommodating, and very professional. She made me love the process of buying my sofa. Any company would be represented well with her as an employee. Thank you Lucero!

I ordered the Winslow sofa August 2021. The expected delivery date was late December - mid Jan 2022. While I was a bit apprehensive ordering such an important piece of furniture sight-unseen, untouched, I must say I am extremely pleased with both the product and the service. I received regular communications along the way letting me know the status of the order. I received delivery schedule notification toward the end of December as expected. The sofa arrived and it is beautiful (definitely looks like it is more expensive than the price I paid). Also, I like that ID didn't charge my credit card until the order was ready to ship. I have ordered other bigger ticket items lately - furniture, appliances, etc., and in all cases my card was charged at time of order even though lead times are months out. Thanks to Interior Define for the great service and product. I will be ordering side chairs soon - I have my fabric swatch order in progress now.

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We love our new sofa! When I ordered it back in August I really did not think it would arrive when it was initially expected to because of all the shipping containers waiting to be unloaded on the West Coast. But, it came on time and in perfect condition and is very comfy. Thank you to Quinn Fitzpatrick for all of his help and patience. The ordering process was very easy. Another plus is that our cat doesn’t seem interested in trying to scratch the blue velvet material. But, he does love sleeping on it and has claimed it for himself!

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We ordered the Ainsley (which is I think no longer offered—it's a large, low sectional) in July of 2021, knowing that there would likely be issues with the supply chain. It was one hundred percent worth the wait! From the support we received with our order to the incredible customer team who kept us informed and even offered us a discount along the way, all the way down to the team who put the sofa together for us in our living room, we have been BLOWN AWAY. As if the experience wasn't already lovely enough, we have this awesome sofa! The fabric (we got an Oeko-tex certified, pet friendly one) seems VERY hard-wearing. We are pets-on-the-sofa people and our animals love it. My husband and I are so excited to both get to stretch out on the sofa at the same time! This piece was a big investment for us and it paid off to work with ID in every possible way. Thank you all so much!

Don’t waste your time or money. We ordered an Owens Left Sectional in June, and it just showed up today in late January. We are so thoroughly disappointed. The quality is in line with IKEA furniture. It’s wildly uncomfortable. Don’t fall for the misleading attractive photos like we did - look somewhere else. Anywhere else.

I am hoping this info is helpful. We were excited when sofa shopping with much research to find the right fit for our style, room, needs, and the company to coordinate with. We tested out sofa and fabrics at the Tysons Corner pop-up store and even changed our original order and were truly sold on the whole stain resistant factor as were told is ideal for this day and age (no more young kids or any pets at home). The Sloan and ottoman arrived Feb 2019. It was great but took months of breaking it in and still tough and hurts the hips (we are 40 somethings) and that part is fine, not a deal-breaker. In December 2021, my water bottle (I drink from the tap) tipped over when it was propped against me when I watched TV, and spilled. It created a massive dark stain which is shocking for water and for being gray fabric (apparently, tap water is 1 of the worst offenders with many minerals and stains) and we blotted with white towels and paper towels. After much research and calling Interior Define after also researching their site because no other review was helpful for our scenario, it led to different options. I called all options and ultimately decided based on research to try steam cleaning and not a product or dry clean or carpet cleaner. It was recommended to avoid harsh scotch guard type of protection. BOTTOM LINE: We recommend going with a steam cleaning company and be sure to mention SW fabric code. Apparently annual maintenance is also key which we will now be regular with as well. The cleaning was effective, it took an afternoon to completely dry and we are happy. It's not totally a stain resistant material but it can be cleaned pretty well if not 100%. I will say Milli and Morgan were helpful with their customer service. Thank you!

I love my new Sloan sectional! Interior define exceeded my expectations, and my entire experience was nothing short of perfect. The multitude of options to customize the look and feel provided an end product that I am completely happy with. The high quality of workmanship is readily apparent. I especially appreciated the ongoing emails throughout the production and delivery phases, keeping me informed of the progress. I placed my order the end of August and received delivery on December 18, which I was happily surprised with, given the current issues with cargo ship offloads at the ports.

Called and set 3 emails with photos of my sectional. Horrible construction, the fabric was always rolling and stretching on cushions. The cushions also did not stay in place. Velcro keeps coming off, feathers poking their cushions, the little clip came off, and after the fourth attempt to contact the customer service they said they would not do anything for me because I was out of the limited time frame of warranty. also, fabric and now the frame is discontinued. Told me to look at Amazon for velcro and clips to hold cushions in place. Also, told be wrong cleaning code and suggested I buy Blue Magic cleaner which I did and tested and it left stains/marks all over the cushions. I have been in the interior design industry for a long time, the design and style of frames (which are actually knock-offs of high-end pieces is what attracted me in Interior Define in the first place, terrible low quality and not worth the high cost of there pieces

Wow!! We just received our 3 seat right bumper Sloan sectional in the color "River" and it is BEAUTIFUL! This is the perfect sectional for our new home and the color is amazing. We appreciate Regan Ringler, our design specialist, for going over and beyond for us to ensure we had the perfect sofa for our living room. She always checked in with us to keep us updated and made sure all our questions were answered. I HIGHLY recommend using Interior Define for your furniture needs. We love it!!

We ordered a Sloan sofa in chalk fabric. We are very disappointed in the quality of the sofa. We have had several issues with the couch. The chalk fabric is pilling really badly. Additionally, it is staining and we have been unable to clean it with the directions provided. Even water is staining the sofa and leaving large rings. It looks really unattractive and we have to cover it with blankets. Additionally, the pillows are not holding their shape. We have had the couch less than a year and it is already in terrible shape.

Is it me or does anyone else think this place is outrageously overpriced? Especially with everyone hurting financially. They don't even offer any first time buyer discount like alot of other places. It's really sad. When I mentioned this to agent I was chatting with, she left the chat without a word....glad I didn't purchase anything yet.

It is high quality product in fresh and concise design. Thank you all for your job!

In a hurry, I ordered a love seat and after purchasing it noticed that it will be ready in 22-26 weeks (1/2 a year!). 2 days after I purchased the love seat, I went to cancel it due to length of time for delivery. I was told that the cancellation fee was 25% of the purchase price. After 30 days its 50%.