I came to the team with an idea and tight deadline. They helped me navigate the colours, fonts and delivered with amazing communication. Would go again and recommend!

Always as required

I contacted Initially London by phone as I wasn’t sure how to complete my order online. I was impressed with all the help I received and the order was delivered quickly, beautifully monogrammed and wrapped in tissue with a ribbon round it - perfect, as it was a birthday gift.

efficient service

Very happy with our very useful bag, and cannot lose it with our name on! thanks very much

Impeccable! From the customer service to the quality of their craft! I highly recommend!

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Beautifully crafted items, slick packaging, speedy turnaround. I have bought so many items from this delightful shop, thank you!

Excellent customer service.

Great combs which are beautifully initialled. Given as stocking fillers to my son and husband.

Excellent and very personal service. I had twelve luggage tags embroidered and was thrilled with the results.

Excellent

Quick shipping, very responsive via email. Wonderful, thick quality. Lovely monogram and stitch. Very sturdy and reliable

Nothing is ever too much for the team at IL

the item took a bit longer to deliver than expected but customer service were great

Superb

Delighted again! Excellent product and fabulous service

Excellent product and lovely finish to initialling. My nephew is very pleased with his 18th birthday present!

Website extremely easy to use I loved that when I told the website I needed the present for a certain day they replied personally to say they would squeeze it thru that days post. A very personal touch! The hot water bottle was really lovely, a great present and beautifully delivered. 10/10! I will definitely be buying again …

Very happy with holdalls. Great present for kids or adults alike