I was able to return it quickly but with re-stocking fee.

Amazing shipping speed, packaging is secure, and the product is top notch.

Very fast delivery and well packaged though neither were a surprise as usual with idrinkcoffee thanks so much

The shipping was unbelievably fast!

Ok

iDrinkCoffee team is incredible. Their selection of high-end parts and maintenance supplies is unmatched in Canada. I recently ordered several items for my Bezzera and Profitec setup, and everything was in stock and arrived perfectly. Their staff clearly knows their stuff, making them the most reliable partner for anyone serious about their home espresso game. 5 stars for expertise and service!

Great!

Fast, reliable, and knowledgeable. The IDC team makes it easy to maintain my espresso machines with the best products on the market. Shipping is prompt and the loyalty points program is a great bonus. Highly recommended!

Satisfactory.

After purchase care was good

Shipping was fast and efficient. The website is great and the machine was well packaged.

Interesting place to shop

Always good

Very good experience with my online purchase. Very good after sale service!

Tech support has been great.

Prompt delivery and well packaged.

quick and easy. Love your service and recommend you to others.

Everyone was kind and helpful

This decaf is a nice alternative to our usual pick. Nice to have variety of decafs - this is rare with other suppliers

I’m extremely disappointed with my experience purchasing a Profitec Ride machine from Idrinkcoffee. com. From day one, the machine had issues. I initially noticed water around the unit but assumed it was just overflow from the drip tray. After about three months, I realized the water was actually leaking from a small hole at the bottom of the machine—not the drip tray at all. I contacted customer service and was told I could either send the unit in for repair or attempt to fix it myself. I chose to try fixing it, and after opening the machine, I found the leak was coming from a plastic screw cap. I removed it, applied Teflon tape, and was able to temporarily stop the leak. However, during this process, I also discovered rust already forming inside the machine—on a $4,000 unit that was only three months old. I informed Idrinkcoffee. com of both the temporary fix and the rust issue. Despite this clearly being a defect from the start, they refused to replace the machine. Their position is that because I didn’t report the issue within their return window, they will only offer to repair the leak. That is completely unacceptable. I purchased this machine brand new with the expectation that it would last 10–15 years. I am not comfortable owning a high-end machine that developed a leak and internal rust within months and has now been “patched” rather than properly replaced. What’s most frustrating is the lack of accountability. This issue was present from the beginning, and instead of standing behind their product, they are hiding behind a return policy technicality. Unfortunately, this isn’t my first disappointing experience with them, but it will be my last. I will not be doing business with Idrinkcoffee. com again. There are other companies out there that actually stand behind the products they sell and respect their customers.