We had a wide and long window span fortwo windows with heavy, velvet curtains planned. The solid construction of the curtain rods and brackets easily met expectations. But, the review here is about the service. I reached out to verify the brackets would work and received an instant response. Then, when a couple brackets were needed due to a seam, customer service reached out, I confirmed, and it was added to my order. Flawless service and product.

THE place for custom curtain rods without paying designer rates! Took my measurements and placed my order online. Soon my order was double- checked by a live person by phone and acknowledged via email. Delivery came within the specified timeframe; items were beautifully and securely packaged. All items ordered were there. It was weeks before I was able to coordinate with a handyman to help me hang these curtains. I didn’t understand how the end caps fitted onto the rod, placed a quick call to their office, and received an immediate answer. The curtain is up, and a single 144” panel moves silky smooth across two bypass brackets. I couldn’t be happier!

High quality products, good communication. Very satisfied!

We received the curtain rods and they look amazing. We had two tricky rooms we had to deal with and everything looks amazing.

Helpful customer service and high quality products. Very stable curtain rod and steel wands for our heavy 10ft tall curtains.

Perfect if you want a professional finish for your curtains. @cedar_sage_and_spice_at_home. Instagram.

Excellent customer service!

Great service & quality.

I have not yet received the items, but I can tell you that Mason was fabulous to work with and very helpful. I am excited to see the hardware and get my draperies installed.

Fantastic product! We just installed our new drapes today with the rod and accompanying Highland Forge hardware and it looks fantastic. The hardware is extraordinarily well constructed with a wonderful finish. The company is very easy to work with and has excellent communication and when one calls them a real person answers the phone and knows your order without the order number, just your name! The number of finishes offered is enough to fit any decor choice as are all the accessories. And I cannot praise enough whoever packs the products for shipping! Superbly organized and protected well enough to survive any shipper! The absolute highest marks - and even better - the product is Made in America. Happy to give them our business. Recommended without reservations!

Rod was 164” and the new rod and all workmanship was great. And delivered right when it was promised.

Great service and product

Excellent quality, strong, well made curtain rails.

Ordering a custom curtain rod online was a daunting task, but when I gave the team a call, an extremely helpful rep helped walk me through everything I needed to know to feel confident, when I sent confusing numbers - they suspected something was off and called to help me trouble shoot, and also let me know exactly what brackets I’d need which I’d never of known had I not spoken to them. When we got the bracket, it was a smooth install and fit perfectly! 10/10 experience all around: product and customer service.

Awesome experience. Product is perfect and I will be ordering another set of curtain rods this week.

I am happy with the product. It is very nice. The original delivery date was approx 5 weeks I believe. It arrived early at about three weeks. That difference may be costing you some customers. If my situation had been different I may have looked for a company with a shorter delivery date. Three weeks or less seems reasonable.

Very pleased with your products, helpful people, and prompt service. Helped me through a tricky double rod, corner order.

I was a pain in the a** customer who submitted a small and incorrect order but you patiently worked with me to make it right. Outstanding customer service!

Great product, great service. Really satisfied with the entire process!

So beautiful, with top quality fabrication, packaging and shipment. Ordering anything custom can be so daunting, especially something that can be as confusing as window treatments. But Highland Forge makes the process so much easier. Absolutely worth the extra step over cheaper alternatives.