Your staff worked with me during your birthday sale so I could get the 3 additional framed pics for my 4 item grouping. Above & beyond.

Multiple frames have arrived in terrible condition.

Fast shipping & amazing quality

Super easy ordering, great communication with updates every step of the way, and flawless shipping. Arrived perfectly packaged with zero issues. Such a smooth experience.

Absolutely love my picture and customer service was outstanding! Definitely recommend! ❤️👍

All good!

Framing was excellent and delivery time great. Happy customer

Arrived damaged and waiting for replacement

Great fast and easy with shipping and hanging instructions

❤️

Please contact me directly. I have attempted to reach the customer service group 5 times regarding an issue with our order. Each time I get an automated response. I have sent now three separate emails directly to the original order confirmation as directed and continue to get the same automated response.

I’ve purchased five pieces (all of which include my Dalmatian!) and the service has been great! I continue to enjoy the emails sharing Gray’s latest adventures. Come back to Santa Barbara soon!

I ordered a mini and it took 2 weeks before it even shipped. So total of 3 weeks to receive it. Unfortunately, this is not the first time I have had issues. The wrong product was shipped not once, but twice, and I had to call to get it resolved. I would expect Gray Malin as a brand to have excellent customer service

A very professional and timely company.

I have made several purchases and have been very happy with my pictures. The website is easy to navigate as well.

Great

Beautiful photograph and beautifully framed!

I love Gray Malin!

Unfortunately, the current experience has not been great. I recently purchased 2 pieces of art during the most recent tent sale. One print arrived completely damaged (have yet to receive a refund), and one print never arrived (refund received). I immediately contacted customer service, I was informed that there was a website error which allowed me to purchase the print although there were no more available in stock. The damaged artwork has yet to be refunded. The customer service representative asked for photos. Once denting them in both a word doc and embedded emails, I have not received any feedback on confirmation of receipt.

Excellent!