Parts did not come as described. Minimal effort on behalf of GM parts direct. Unresponsive customer service. Do not recommend purchasing from here.

Not my first order from these folks. Never had any surprises. Always shipped very fast and packed well. Installation was a breeze.

Wrong part shipped have not heard back from customer service yet

One of the worst experiences I have had. I still have not received the order I placed Oct 20 and here it is December 13. No one will answer the phone and get same answer on chat. We are working on it. Never again

Perfect

Fast, accurate shipping.

I placed my order on 11/27/25 and received a confirmation email. I noticed the shipping address was incorrect. It was an old address still on file. I immediately sent an email advising of my address change and I generated a ticket to correct my shipping address. Additionally, I contacted GM Parts Direct via chat on their website and corrected my shipping address on two separate occasions. I also attempted several phone calls to no avail. Despite all this effort, 13 days later, my parts were shipped to the wrong address. It cost me an additional $60. 00 & change to have UPS reroute the parts to the correct address. This is unacceptable. I will not order from this company in the future. BTW…I still haven’t received the parts.

VERY disappointed, I was sent the wrong part, NO one has answered my email, tried to call but the phone just keeps ringing

Everything fit

The part was delivered in excellent condition. Not too difficult to install and works great!

Great job

I ordered this part and replaced it in November 2025. Part was delivered in a timely fashion and was an exact OEM part Replacement that gave me back full functionality again. At the time a saved $$$ over buying directly from a local GM Dealer parts department. Thank You, GM Parts Direct. There is a YouTube Video to help guide those interested in a Do It Yourself Project. I did to the replacement myself with no issues. YouTube Video Link: ***www.youtube.***/watch?v=jX2GJaUMsUU

I found exactly what I needed!

Customer support is completely absent. Part arrived broken and there has been no help or update to resolve my claim in 6 days. Beyond frustrated.

I have been very pleased with the price and fitment of parts ordered for both my Corvettes and our GMC Sierra pickup.

Delivery was in timely manner, product arrived in its original package.

Still waiting

I never received my requested part. I was contacted once to verify that they had the correct item----they DID NOT, which I told them and that was almost two weeks ago.

Great service, Fast shipping

Got what I ordered Right & on time