Belia contacted me right away and helped me to reset my machine. Thanks Belia!

It seems to be working. I hope so.

Customer service could not have been better. The 240 was little noisier than I thought it should be (probably a fan bearing). When I contacted customer support with my issue they immediately sent out a replacement unit. Communication was quick and efficient.

My condo smelled of cigarette smoke and now it is clear!!! Wonderful product!!

I have two air purifiers and I'm seeing improved air and I'm also not coughing and sneezing as much. I would highly recommend.

Customer service was very kind.

I had ordered a 2 pack of the air purifier. One came damaged. I emailed customer support and got a response the same day even though it was the weekend. I provided the info Belia needed to begin processing the claim and I had the new unit a week after my initial contact with the company. Belia responded promptly to my issue and questions I had. Some of the reviews on Amazon re customer support were quite unfavorable but that was not my experience. I also am very happy with the units - they are very quiet and I can see a reduction in the dust on my furniture after a short time of use.

This is the e-mail I sent to Celestes after my PuroAir machine FINALLY arrived: Wednesday, December 17th, 2025 Hey Celeste(s) We got the package last night about 8:30 PM! YEAH!! I put a note on the door asking the driver to ring the doorbell. He did and the rest is history. Thanks for being a professional’s professional. Five Stars for your follow through, persistence, and customer support acumen! Best Wishes for a Wonderful Christmas and Happy New Year. Sincerely, Kent Staver P. S. Is your name Celeste or Celestes?

I've very happy with the two 'PuroAir 240 HEPA Air Purifier's I bought. I can smell the difference since it has been running.

Shipping was sufficient

Arrived quickly, easy assembly, quiet even though it’s in the main living space and air is fresh smelling.

This company gets the products sent out immediately and it has arrived next day!

Awesome product

I have not used customer support

I believe it’s working, runs 24/7

A shout out to Belia R who is an outstanding customer service representative. She was thorough and detailed in researching my questions, providing answers, the paperwork, and outcome of my questions.

Was handled very professionally

Thank you for all your help making the process clearer and quickly handling the situation.

Top notch. First Class. Best Ever. And, then some. Customer for life!!!

Filters meet all expectations and cleans the air as required