I called last January for advice about my PuroAir 240 model & was very satisfied with the help I received from Otto. Thank you! PS: My apologies for not sending my review earlier.

Our relatively new Puro air 240 started making a funny grinding noise. We wrote to customer service and was helped by Otto. He went above and beyond to help us and ended up sending us a new unit. Thank you!

When I first got the purifier I wasn't using it all the time. After I got an allergy diagnosis after testing. I bought a new filter so I could start fresh, turned it on and have not turned it off since. That was 3 months ago. I signed up for new filters to automatically be mailed to me every three months. My filter light came on a couple of days ago and today my automatic shipment came in. That filter is slightly gray and furry. It is definitely doing its job. I've also contacted customer service a few times just for questions. I had, and they are always super prompt to answer, and Explain something fully. About a month ago I purchased a smaller one that I have placed beside my bed.

It was a pleasure dealing with Otto. His quick attention to my problem shows he is truly a conscientious employee.

I had a few issues with my air cleaner. I had so much help and such a great experience with my agent that had answered my email! And I’m getting a replacement unit form free! Great company and customer service support!

I forgot to add my discount code when placing my online order. All it took was a simple email request and it was refunded to my payment method within a day (so fast). The website was user friendly and the checkout process was so smooth and fast that I forgot to add a discount code in the first place! I'll leave another review regarding the product once I receive my air purifiers. :-)

Amazing! What a difference it has made with my breathing! We have baseboard heat, 2 GSD and a MainCoon cat with a thyroid condition (always shedding), I have asthma and the house is so dry! This can be used with a humidifier in the room so it makes all the difference! I love it! We have a smaller one in our bedroom!

great product

So helpful and service is so prompt!

I didn't need additional customer support, but they do send emails that are helpful.

I ordered online and didn't have contact with Customer Support.

Very good

Fast shipping, and the air purifier works with a vaping household, pet hair, and for dust

By the time the filer a arrives it time to change it which is great

Very easy to receive the new filter and to replace.

Love it

happy with 240 model. You can smell the clean air. Customer service is top notch!

Love Love Love Puroair! Wonder company wonderful product. Has made such a difference in my life. My first delivery was damaged box and purifier. Puroair made good on that screw up gave me 50% off my order. I couldn’t get over how accommodating Puroair was to me! They offered with no haggle. Thank you so much

The service is wonderful and friendly Love my Puroair 400!!! Trish

Easy access, speedy delivery with several options of ways to order your filters…. numbers, subscription!