I’ve not personally had to reach out to Customer support but the automated shipping for filters is great!

Great! Except it gives off cold air and being winter that’s something that I don’t care for.

Service has been very good. thank you

Recently contacted puroair customer support after having my 240 air purifier showing a constant red light after getting back from a vacation where I had unplugged the device for a few days. Followed steps provided by support and it worked like a charm! Purifier back to normal functioning, thanks to the clear guidance from Celeste on the puro air support team!

I had an issue with my PuroAir 400 and when I contacted your team, Otto was assigned as my rep. He was prompt with communication, knowledgeable, and kind. He helped me through the process and it was easy and quick to resolve the issue. Best customer service ever!!! Thank you so much!!

Perfect

Excellent and quick replies and Excellent service!

Shipping was great. Customer service great and I bought two of the smaller ones for two rooms. So far seems to be doing it's job.

Cleans the air quickly, and eliminates odor fast!

Customer service reacted the way I feel they should when a problem comes up

Thank you for replacing the unit after the cord was damaged. I would have been happy with just the cord but apparently it was unavailable as a separate item. Perhaps that is something that could be addressed. When I searched for a compatible cord I noticed that other manufacturers had separate cords but I couldn't find one compatible with PuroAir. Regardless, I am truly pleased with this product and appreciate the customer service I received when I contacted PuroAir.

We are very happy.

Excellent product

Awesome product and super fast and reliable shipping.

when I did contact customer service, the associate was very helpful

Very easy to order, better than Amazon.

Product just as described, already feel my house feeling cleaner and more breathable.

Otto was so helpful and kind while helping me to resolve my issue! Highly recommend this company and product.

Seems to work well

Works great, keeps the air clean