Incredible customer service. Above and beyond d with making sure my daughter had her dream dress for hoco. There was sizing issues with the brand but they made sure everything ended up right. I can’t explain how good they were in treating us like top priority. We will definitely use them again

Exceptional experience all the way around!

Pleased with my purchase.

Dress came in a timely manner. Notifications were on point l.

Came on time and item was the same as the pictures

Mathew & Neesh have been so accommodating with all I’ve requested. What a great team! I’ll be sure to send them a photo of me in THE DRESS at my daughter’s wedding. I feel they really want to know how everything turns out as they’ve held my hand through the process. What a great small business. Wishing them much success!

Absolutely loved my dress. The fit was perfect around my waist/bust. I simply needed to get my straps shortened. Otherwise it was a dream dress. Customer service was excellent! I needed to get expedited shipping so they contacted me separately to ensure my dress got to me. Thank you!

I’ve had a wonderful experience with French Novelty! I had a terrible time finding a specific dress. I called them before I ordered it to make sure they had it in stock. Shout out to Mathew! He found the dress, inspected it, and had it shipped to me the same day. I received it within a few days and it was perfect. Thank you so much! You saved my day!

I had a very pleasant experience with French Novelty while purchasing the dress The staff on the phone were very helpful and assisted me during the whole process . I got the dress in good time and its such a beautiful dress I got so many compliments . Thank you French Novelty !

My daughter is very elated with her dress. It was exactly as pictured and the fit was perfect. The colour (smoky blue) was a tad bit darker than expected but still lovely. After weeks of searching for a legit site, I am glad French Novelty carried the original ladivine dress. Be prepared for a glitter trail, although my daughter wants the glitter all over her. Thanks for smooth ordering process French Novelty. Customer service was great as well!

My daughter loved her formal dress from French Novelty. It was a perfect fit. Kudos for shipping to Canada in time for the big event!

Beautiful

they guided me through the purchase with kindness and agility. The dress arrived perfect, just as I requested. excellent service. thank you so much

I just want to say how great of an experience I have had and that the staff here is TOP TIER!!! My daughter needed a dress for semi-formal and I wasn’t able to find her one anywhere. I am not local to the state but when I tell you this business came through they CAME THROUGH. It was 2 days before my daughters semi-formal and I had still not found a dress. I came across French Novelty and their website and the dresses were absolutely beautiful. I called and explained my situation to the staff, who were very understanding. When I tell you I literally ordered this dress around 2:30-3:00pm on a Thursday and it arrived by 10am the next day on my doorstep, this business played no games with making sure my daughter had her dress.The dress was beautiful and fit her perfectly no alterations needed. Every time that I called, someone was always there to answer my questions and was always courteous and kind. This business went ABOVE and BEYOND. So a huge THANK YOU to all the staff at French Novelty. You definitely have a customer for life.

i love the item requested and customer service was excellent.

I got this dress for my daughter's 8th-grade dance, and it was perfect! The color was just what I expected. It does run a bit small, so I suggest going up a size.

My experience was excellent - the team, especially Lorelai and Mathew, remained in contact to make sure I was aware of what was happening with my order to make sure I got my dress on time (in fact, early). They were delights to work with and I cannot stress enough how pleasant they made the order process - they really went above and beyond! Thank you guys!! The dress is also GORGEOUS and fits perfectly

We were impressed with how quickly our order was processed and delivered. The quality is good and we are pleased.

…and an amazing dress. Their efforts went above and beyond what I expected for a late order, ensuring my lil Cinderella got to her ball on time looking stunning. Thank you Matthew and Kailey, you were brilliant!

I placed an order with another salon only to find out they cancelled my order without notifying me. I did a search and found the same dress at French Novelty. When I first called the call was disconnected and the salesperson called ME back. I feel that never happens. They were very helpful in expediting the order and shipping process. Highly recommend