I loved the communication. Justin was the sales person who helped answer all my question and guaranteed he could get the fireplace to me. The shipping was fast as I received the fireplace within three days of ordering it. (It was shipped from South Carolina to Texas). Have recommended Fireplaces Direct to my friends.

Great service

Excellent service! Thank you!!

Great 👍

Very helpful with what we needed. Good friendly people to talk to.

Fast shipping! Packaged well and no damage when recieved.

The product was easy to find on the web site and the package arrived on schedule.

Fast and reliable. . thanks

Only reason for 3 stars , after ordering found price cheaper in other sites!

We didn’t receive the ash bucket instead we received 52 lbs kindling sticks. We’ve sent 2 emails and have done 1 review.

Item as described. Fast shipping. Will most likely do business with them again!

Order was filled and received promptly.

Delivery took forever to get here

Good experience. Unlike efireplace. com, the website lists the product correctly so you don't waste time and money.

I not happy at all. I did not get what I had ordered. I ordered the green stone not black. I do like the size that it.

quick service

Quality product at a great price with prompt delivery.

Good buy

I found your selection of products very helpful with planning my direct vent installation.

Unit works perfectly and easy to install