Arrived quickly and unbroken! My fireplace was not installed perfectly square, so the doors fit NICE, but there is not enough adjustment in the pivots to get them to fit perfectly straight.

Trying to locate and track my package was dificult at best. Poss the worst AI I have ever ween.

Received the part as expected in a timely fashion and everything was perfect.

My fireplace thermostat controller was easy to install and worked just as advertised. The wall plate and LCD display panel was also attractive and easily operated. Ordering was also a breeze.

Nice doing business with Fireplaces Direct.

My fireplace showed up all scratched on the face with a couple of dents in it. I was mailed a can of spray paint. It’s going to take a fair amount of time to make this look new again. I’m not happy and won’t use this company again!

The brush handle was good. The brush was not that good. Brush needs to be more sturdy or harder.

Great service

need installation instructions?

Quick shipping. New gas starter pipe working like it should.

Everything worked out perfectly

I received all the parts I needed and your video instructions were terrific.

Excellent products. Easy to install and adjust to desired flame presentation. I’ll be back whenever the need requires. Thanks

Not compatible for Hearth & Home fireplaces.

I had to do a return due to mistake on my part. I ordered the right part. Both order were correct and timely. The return process was easy.

Only place I could find a gasket for my 3""pellet pipe cleanout cup!

Nice showcase

Fast shipping

Would not accept my return. Will never shop here again.

Worked out very well. Have not installed logs yet so we will see how they work then…