Great

Easy order process at a fair price but shipping took longer than expected. Order was shipped (with no option for overnight shipping) VIA USPS, almost 2 weeks before I received my order.

Perfect fit but much to flimsy

Shipping was good, service is good, part is defective.

Quick service. Expensive but was hard to find and glad I could. Worked great. Easy to sync.

Awesome fireplace, everything went great, shipping, communication and prompt service!

Well satisfied

Easy to install and worked perfectly. A good purchase

Fast shipping! Fireplace was very well packaged, and arrived in perfect condition!

Received item in a reasonable amount of time

Quick shipping. Product was as advertised.

No issues, simple install. 45 minutes to complete. Will use company again

Very good oroduct

Nice and easy install. Directions are right on and installation went quickly. Setup simple.

The part was great. I purchased what was recomended by you and I showed pictures and all. I then chatted for help and was told you could not because, despite you recommending and selling me the product for outside, then refused to assist because it was an inside product. Then why did you recommend ?

Great purchase!! Everything went smoothly and fireplace and remote control work awesome! Thanks!! , also, the employees and technical support team were awesome!!!

Ordering was easy. However, the product was discontinued by the manufacture. They do not support the online APP for it to function. So, I got a Return Authorization and sent it back, they have receiver it but have not refunded me for the purchase, maybe I will call them tomorrow 12/5/2025 and see what the is problem with the refund. Wish me luck.

The customer service and tech support is amazing. They truly saved us.

Package got stuck at a shipping facility. They reached out to usps and made sure my package left the facility and moved it along in the process

Perfect fit, quick delivery