EXCELLENT CUSTOMER SERVICE!!! Nick and the entire Fireplaces Direct team were helpful, friendly, knowledgeable, and great with communication. We greatly appreciated the help with changing our initial order when we decided to change the size of firplace we wanted to purchase. From the fireplaces being shipped out in the estimated timeframe, to sending out additional lava rock when a bag was missing from our order, to resolving the issue with our fireplace not working due to a thermocouple issue, customer service was very responsive and was quick to resolve every issue. I highly recommend purchasing through Fireplaces Direct!

good product and good delivery

Perfect fit, exact replacement. Very happy with this purchase.

Easy order. Quick shipment.

These guys are very helpful and professional. I found their website to be confusing for ordering so I suggest that you place your order directly with a salesperson since it can be confusing.

Amazing. Absolutely amazing. God Bless y'all.

I was going to call a service man. No need for that thanks to the Hargrove switch. Thank You

Shipping was fast and the part was easy to install

Perfect fit, Shipped fast

Great to deal with. Fast shipping. Had an issue with a cracked log. They were on it, and ordered a replacement log for me. Will be recommending them for anyone needing replacement fireplace logs! They are awesome and extremely responsive! A+ Business!

Thanks for quick delivery of my order.

Excellent phone support. Thanks

Well-made vent pipe goes together easily. fast shipping

Oki

Excellent.

Had an issue with a broken log. They addressed and replaced immediately. Kept me updated on progress. Great customer service, easy transaction.

Works great and Lucas did a great job working with me

Fast delivery

This kit was exactly what I needed. Thanks for being there and offering accessories for my gas logs system that is almost 12 yrs old.

Good price and shipped to me in a timely manner.