Great seats available to purchase

The variety of shows available is great, the website is easy to use. I booked my tickets online and chose my seats, I then received my confirmation email, however the seats I'd chosen were not the ones written on my email. I phoned up to be told there was a computer glitch and other seats had been chosen for me at random. The member of staff was lovely, and apologised, they were able to tell me that the original seats I'd wanted were still available but that I was not able to simply transfer the seats over and there was nothing they could do. I had to ask for a refund, wait up to 10 days, and buy my chosen tickets back in the meantime. It's not really great when it's about £160 coming out twice, before you even get your first payment back. Yes I could wait until the money was back in my account before buying the tickets again, but the show had nearly sold out in a matter of weeks, so I'd be risking getting any tickets at all. I think in a world where technology is the chosen way to book etc it should be easy for this be processed, especially when it was a fault on their side.

Brilliant

Very easy to navigate website and good to have contact number after booking

Advertise well, clear and easy to use website. Only critique quite a few emails promoting tickets and who the team are almost daily & quite repetitive however clear & informative

You have truly been amazing! I had credit from covid times and being a tired mum who suffers from fog brain, I constantly lose the credit code. Each time I have asked for a copy of my code it was emailed to me with a positive vibe. Thank you for your wonderful customer service. Three years later I have finally been able to afford to use it for Frozen show.! Thank you for your teams effort. Yay!

Was supposed to see the night garden live at white rock theatre hastings today. The show was cancelled due to technical issues causing great disappointment for lots of children. We were advised family tickets would contact us regarding refund/rebooking. I contacted you by phone regarding a refund and was advised an email would be sent to all ticket holders in next 20 mins at 11.00am. I am still waiting email and information regarding a refund. Really not good enough.

Very quick and affordable prices

Quick easy ticket purchase lovely follow up email to see if we needed any more help or information.

I love family tickets and all that they do. I love the presales for shows so I can guarantee early tickets. Since joining family tickets I have been earning points to save money on tickets, I love this as you don’t get this anywhere else. I love with some shows you also get to order goodie bags as it’s filled with so much stuff and saves you money at the stalls. I love the competition/giveaways and at Christmas the interactive advent calendars.

Brilliant service again so easy to book thank you

Easy to book

I had a booking for tomorrow and my grandson a 1year old he was taken to hospital 3 days ago and as Strep A had to have a stay in there and is still very poorly.. I rang today just to see if I could get a credit note so I could book something for when he’s better… I spoke to a lovely person called Chris he said to leave it with him he would ask management….. within 10 mins he emailed to say the money would be refunded and wished my grandson well….. This is amazing customer service that you really don’t see much of these days….thanks again to Chris

Overall good but never received my confirmation email with tickers attached (wasn't in my junk or anywhere) I had to chase this up but this was resolved very quickly. Thank you!

Fantastic customer service, Easy process from start to finish. Great navigation of website and a fantastic show. Thank you

My daughter really enjoyed seeing In The Night Garden Live. She kept asking where Upsy Daisy had gone and when she entered the stage my daughter got very excited. She also really enjoyed dancing along at the finale.

Everything about the show ect booking was absolutely fantastic! If you have young children they will absolutely love this! Our favourite part was the pinky Ponk I won’t give it away what happens 😉 My down point was we got one of the goody bags which are fantastic for the price! It had the light up wand thing in and this was my boys absolutely favourite thing but for some reason by the next morning when he got up and got it to turn on it wouldn’t work? We changed batteries but it still didn’t work so I emailed like I was told to so they could see if they could get it fixed but I’ve had absolutely no response to that so I took it as a no? Bit disappointed on that as was my boys favourite thing.

The show needed to be a bit more interactive with the audience, singing, dancing clapping appropriate to age of audience.

We had the best time at the in the night garden show.

A wonderful experience. From booking the tickets to attending the show (In The Night Garden live) 5 stars. We all enjoyed the show so much especially our bubba. Thank you Family Tickets