Very Disappointed With Evenflo I am extremely disappointed with my experience with Evenflo. I placed my order on August 17, and when I received my package, Evenflo sent me the WRONG product. I followed the instructions and returned the package, but ever since then I have been dealing with one problem after another. I have contacted customer service every day trying to get help. On Friday, I was told that my returned package was already “out for delivery,” but when I called again today, I was told that Evenflo still does not have the package and that there is nothing they can do. I honestly do not understand how I can be told one thing on Friday and something completely different today. I have been patient, but I need a solution NOW. I do NOT simply want a refund. I want the product I originally ordered. If Evenflo can send me the correct product as soon as possible, that is the solution I want. If that is not possible, then I need my money refunded immediately. I should not have to keep calling every day just to receive the same answer. This entire situation started because Evenflo sent me the wrong product, and I did my part by returning it. I am extremely disappointed with the way this has been handled. I hope someone from Evenflo actually takes responsibility and provides a solution as soon as possible.

I was doubtful that calling customer support (Parent Link) would help, but I called anyway and explained the issue to Allison. She was extremely helpful, and so pleasant. Fixed my problem and gave me good advice on how to avoid a repeat. I don't know how much they pay her but it's not enough!!

On my other review I was advised to contact the Customer Support Team. Not surprisingly, there is no link, chat, email, or god forbid, a phone number for Customer Support. The connector on our pramette was misaligned and self destructed after just a few uses.

Customer service is terrible no one has gotten back to me about my concerns

Bought as a baby shower gift. The box hasn't been opened yet. Hoping it is intact and not missing anything.

The base fits and works well

It’s been almost 3 weeks since we got the car seat and haven’t been able to use it yet. Customer service is extremely slow, we are still waiting on a response from them. Luckily we didn’t need to use the car seat immediately. But it should not take 2+ weeks to get in contact with someone.

Shipped very fast. The car seat is very easy to use with the rotating and very comfy for my kid!

I accidentally ordered harness covers. I went to scroll down and accidentally hit the pay button. There was no option on the screen to cancel my order. I immediately emailed a reply to the order confirmation about wanting to cancel. I received no reply until it shipped and then was informed since it had shipped they could not cancel it and I would be responsible for paying for shipping to return them. So $20 shipping total for a $10 item. They closed the request without communicating with me. Very disappointed with this company.

I am very disappointed with both the product quality and my customer service experience with Evenflo. I purchased this car seat on 12/31/2024. After less than one and a half years of normal use, the fabric has faded significantly. I contacted Evenflo/ParentLink on 8/6/2026 to ask for assistance and a possible replacement cover. I received a response initially, but after 8/10/2026, I stopped receiving replies despite my follow-up attempts. I then contacted Evenflo Customer Service again and sent a detailed email on 8/20/2026 explaining the situation and requesting that my case be properly reviewed. I also provided the previous ParentLink correspondence so that the history of my case could be reviewed. As of 8/27/2026, I still have not received a response. What is most frustrating is that my concern has repeatedly been treated as a standard return request based on the 30-day return policy. I am not asking to return the car seat because I changed my mind. I am reporting a significant fabric fading issue after less than one and a half years of normal use and asking for reasonable product support, such as a replacement cover or another appropriate solution. There is also a separate issue with missing reward points from my purchase, which I asked Evenflo to investigate, but I have not received any response about that either. I have tried contacting Evenflo through the available customer service channels, including email and phone, but I have not been able to get this matter resolved. I understand that not every product issue can necessarily be resolved in the way a customer hopes. However, I believe customers deserve a response and a meaningful review of their concerns. Unfortunately, after several weeks of trying to get assistance, I still have neither. I hope Evenflo will take this feedback seriously and improve its customer service and product support.

Car seat very small and I have to pay for shipping to return. I purchased to other car seats recently without bases and they worked perfectly

Grest

This is my third Evenflo purchase and I am super pleased with this car seat!

Love my stroller and car seat carrier!

Great product

Love this product!

A very versatile travel system. My grandson loves it!

I was expecting my third child and was busy with kids and life . I didnt take the time to try out or research stroller options fully . What appealed to me with the travel system was it covers all bases . Functional , efficient and lasts for a while. Awesome sold . My thought was “how could anyone really get away with a crappy product and with all the new kids stuff they are making everything better and better right?” I can’t believe the design flaws like …. wow. I would love to see the designers or any evenflo parent use this stroller system on a regular basis . I honestly bet they will discontinue this line . With the comps , there is no way someone would choose this high maintenance , inefficient and bulky system. Do better . The worst part is the customer service never connected to try and resolve our issue . I fully understand a reasonable return policy but how do we know it’s a terrible product until we use it in our daily life ? Sooo bummed and will have to buy another stroller . I should upload a video showing what we go through every time we use this stroller …. Not realistic for people with kids

I'm disappointed of my package I received my order in poor condition; I was disappointed by the box it arrived in — it was banged up and wasn't the box it was supposed to come in. Considering the price, that isn't right. I was excited about my baby's new stroller, but I didn't like the state it arrived in.

Item arrived fast. It is a gift for our granddaughter so it hasn't been opened yet.