I have been using Eley products for the last 6 or 7 years and would be longer if I had been aware of their quality and customer service. Its first class for both. I had a valve start leaking and submitted a warranty request. Heard back within about 20 minutes requesting a remove any of the pipe seal tape and try it again, I did. When I dissassembled the valve from the hose and Eley quick disconnect, I found a small piece of plastic, part of the valve, sent Eley the photos and had a new valve two days later. Much appreciation to Eley and their customer service

I had an old style brass fitting that was leaking. A new one was sent out quickly at no charge. This is a top of the line business and I highly recommend them and their products.

GREAT customer service. Without even requesting follow-up, Eley customer service went above and beyond and sent out a touch-up pen, due to a description made in a product review. Makes the product selection process feel more worthwhile knowing they back their product so well. Two-plus Thumbs Up!

ELEY products make everything else feel like cheap nonsense. Once you’ve found them, you’ll realize that you’ve been doing it all wrong. Customer service is fantastic. Products are best-in-class.

Excellent Service for over 20 years!!

Great quality product and excellent customer service when one of the parts arrived defective.

Fantastic Customer Service. Had a missing part and they quickly supplied me with the whole mechanism.

The repair kit for the swivel joint plug is great. It was very easy to replace the blown plug. Thank you for the fast response.

Great costumer service

Eley has great customer service if issues arise. Thank you very much.

I am happy with the high quality of all my Eley products. Especially when I was initially getting set up, the staff was very helpful in suggesting exactly what I needed. Not able to afford top of the line everything. I am glad to be able to invest in the best hoses, reels and nozzles.

Great company - excellent customer service, even better products!

Excellent customer service! Very easy to deal with.

Quick service easy to work with thank you

Quick service and replacement of a piece that had begun to leak.

Finally, a company that responds to their customers in a timely manner, honors their warranty and helps resolve problems by answering questions. I highly recommend the products they offer and the followup services they provide. Kudos to the ELEY Company!

Thank you. Great service plus you had the part we needed as well as advice on how to avoid the problem in the future.

10 year warranty. I have used this twice in the past years. Always professional assistance. Sent me two replacement parts and instructions to install. Worked each time very well. I have bought three Eley hose reels. The best out there. Tell all my friends!

Had a warranty repair that was shipped out quickly.

absolutely phenominal