Can’t say enough about how good the customer service is. I have 2 hose and reel sets and 1 developed a leak on the reel. I called to get the part # so I could order and they instead sent me the part for free under warranty. It’s 10 years old, Wow

Quick response from customer service for a warranty issue.

Purchased 7 years ago, and my hose reel worked to perfection for the entirety of this time. However, we encountered a minor issue and contacted ELEY via email. The problem was quickly resolved within 10 minutes via a reply email (No exaggeration)! Next thing you know, ELEY customer service expedited a shipment of a new part, and we were good to go within 3 days!!! Amazing, and we definitely made the right choice picking ELEY!

Easy peazy repair under warranty- replaced!

It’s going on three years now and my hose reel has held up superbly. No rust it looks the same as when I bought it. Would definitely buy another one after buying cheaply made hose reels over the years. I’m glad I did my research and found this one online.

Probably one of my best purchasing experiences. Everything about the hose reels was high-end; the reel itself was engineered to be high quality, the instructions were top-notch, and as a former packaging engineer, I found the packaging to be exceptionally well-designed as well. These guys know how to wow their customers!

My warranty replacement experience was top-notch. I had two defective hose swivels on two two-wheel hose reels I purchased five years ago. Eley promptly sent out replacement parts to make me better than new (the replacement swivels are a new design that seems to have improved on what I had). These are pricey hose reels, but the solid construction, high performance and great warranty make them worth the cost.

Excellent work on warranty replacements!

Had an issue with the second hose we purchased and they sent a new one.

Excellent customer service solved my issue. Thx

Customer service is top notch! They listen and immediately solve the issue. Professional and courteous.

Thank you! You quickly sent me the part that I needed, along with excellent instructions. My husband was amazed that I fixed it without him!

Thank you for standing by your product. I will continue to purchase your products and have already recommend them.

I had a part replaced through the warranty process. The process was very easy, the part was received quickly and a link to an instructional installation video was provided. Very satisfied!

Best hose products

Prompt delivery of fairly priced, high quality products

Products and customer service are outstanding.

THIS COMPANY STANDS BEHIND THEIR PRODUCTS, HANDS DOWN! Their warranty is rock solid! I submitted a claim for a part that was leaking on my hose reel. About the time that I hit send on the email, the new (reengineered) part was on my door step! An bit of an exaggeration, but the shipment was lightning fast! Thanks, Eley Customer For Life

Can’t say enough about Eley customer service. I had a gasket issue with my quick connect. I just reached out to get info on exact specifications for the gasket to go purchase. Eley sent me a complete gasket kit with lubricant for no charge!! I also own a hose cart and it’s the best. No others compare

Had an issue with one of your products, and A new shut off value was sent to me. I really appreciate your customer service. Thanks.