We’re surprised at how much heat comes from our new heater. We love how the heater blends so well with the fireplace surround our son built for us.

Fireplace insert fit perfectly into our existing opening. Looks amazingly realistic and the sound effects of the crackling fire adds another dimension!! Highly recommend……this unit replaced a water mist log set that just didn’t have the same look or sound.

I was very happy with the fireplace and the people that delivered it. All good.

Love it!

I ordered my fireplace logs from Lowe’s. I searched and searched many different brands and to me this looked like a perfect set. I received them in a couple of days. I took them out of the box and they were exactly what I wanted them to look like. They are so realistic and look great. They fit perfectly. People do not believe they are electric. I plugged them in and they worked great. The heater is also very nice. Thank you for a truly great product😊.

Shipped very quickly and arrived with no damage

Still trying to get used to the control functions.

Fast shipping, damage free. Love it

It arrived intact and was easily installed.

Great product and awesome shipping

the fireplace doesn't work and there is no replacement part because I was sold a discontinued model which was never disclosed to me.

Perfect purchase!!!

Love it 😍

Nice product! Attractive, ample settings to customize the appearance to your liking. Heat is a bonus though we’re not using that feature much right now as our furnace is running.

The fire place looks great. It really pulls the room together. It give off the perfect amount of heat. Highly recommend

My purchase came in 3 days. It was easy to assemble. I'm happy with the quality of my purchase. I would recommend this if you're looking for a firewood holder with cover.

Just love the look. Never used the heater, Texas winter.

Customer service was very responsive when I had questions about the products.

Great as usual.

The product was delivered as expected. However, this particular model was not made in the USA.