Love the fireplace and it puts out a fair amount of heat. The sound module not so much. .

I had the pleasure of working with Julia. She is so lovely and her customer care, product knowledge, and hospitality skills were impeccable in every way. This was one of the best online shopping experiences of my life. Oh, and Julia’s sweet southern accent was quite a nice departure from blasé Californians Lol. Do yourself a favor and call Julia to purchase your electric fireplace, I assure you won’t be disappointed. Extremely satisfied!

Everything was excellent.

A lot of problems assembling this product Quality control should have caught these problems

👍👌

Rxcellent

Great fireplace! Easy to install. Quick service. Highly recommend

Excellent fireplace

Arrived in a timely manner and in perfect condition. Replaced an existing gas vent free fireplace that was horrible. Didn’t want to install a flue pipe through the roof. With a little modification this worked out perfectly.

Easy to order. Arrived in one piece. Would not hesitate to order again from this company.

We love our new fireplace. The frame is small for maximum viewing area. There’s only 6 color combos but they reflect more natural tones. The fireplace came in perfect condition and installation was very easy. I would recommend this fireplace.

Fast shipping, great product!

Ordering was easy. Delivery was very quick.

I love this fireplace! There are so many options and I love I can change all of the settings with my phone!

Product arrived as described. Wall mount was easy. Works and looks great.

Slow shipping had to wait 2 months but that was because it was back ordered. Great product worth waiting for.

Fast delivery, easy to purchase on line.

Purchase was smooth and delivery was excellent!

Web site was easy to use. Was able to search for what I wanted. Fast delivery. Pic is a few minutes after I put it into existing fireplace. Still got to frame a bit as you see on the sides and add hearth tile. Many features including crackling sound and different colors etc. This is the 38in Modern Ember. Love it.

Fast shipping and easy to order no problems