Purchase was smooth and delivery was excellent!

Web site was easy to use. Was able to search for what I wanted. Fast delivery. Pic is a few minutes after I put it into existing fireplace. Still got to frame a bit as you see on the sides and add hearth tile. Many features including crackling sound and different colors etc. This is the 38in Modern Ember. Love it.

Fast shipping and easy to order no problems

Overall good experience. Product as described, and protected well during shipping. However, shipping was slower than stated.

Great

Perfect for my guest bedroom!

Looks great in my family room. Works well and was relatively easy to put together.

Excellent shipping and delivery.

My first time seeing this store

Poor quality speaker playing a bad quality recording. Does not incorporate with the fireplace for power so it has to be turned on separately. I bought crackling wick candles instead.

Good product and excellent service

Easy purchase and fast delivery!!

The mantel is nice. However, the fireplace insert is trash. The first one didn’t work on arrival. They sent another one and it worked for 2 days but now the heat doesn’t come on just like the first one.

Excellent! It’s just what we wanted. I actually ordered the wrong size initially, and the staff was very pleasant and helpful during the process of exchanging for the right size!

Order came within a few days. Packaged well. Easy set up. Pleased so far.

Fast shipment!

I waited for notification by E-mail when the product would be again in stock. I ordered when notified, ordering on-line was very easy. Shortly after ordering, I was notified of delivery. The unit arrived in perfect condition and the timing was awesome!

Love it!

I ordered my fireplace on a Friday and it was delivered the next Friday. No issues and easy online shopping.

This fireplace was securely shipped and arrived fully intact. Very nice product and dealer service was excellent!