really nice company to deal with who shipped out time and I got a very quickly and the product is working as described. If not better you can use these people to trustworthy. Warmest regards

Shipped quickly and no damage to product

Tested it out before installing and looks absolutely fantastic, I will post more pictures when I get the stone installed. Very realistic and the depth makes it look even better. 10/10 so far we will see how it holds up over time.

It is very pleasing to look at. Installation was very simple. I am very pleased with this purchase.

It came quickly and packaged well.

Sales and Customer Support immediately addressed assembly questions.

Shipping was faster than expected.

Great service and shipping. Arrived within a few days.

Super fast shipping. Produces great heat

Love the fireplace and it puts out a fair amount of heat. The sound module not so much. .

I had the pleasure of working with Julia. She is so lovely and her customer care, product knowledge, and hospitality skills were impeccable in every way. This was one of the best online shopping experiences of my life. Oh, and Julia’s sweet southern accent was quite a nice departure from blasé Californians Lol. Do yourself a favor and call Julia to purchase your electric fireplace, I assure you won’t be disappointed. Extremely satisfied!

Everything was excellent.

A lot of problems assembling this product Quality control should have caught these problems

👍👌

Rxcellent

Great fireplace! Easy to install. Quick service. Highly recommend

Excellent fireplace

Arrived in a timely manner and in perfect condition. Replaced an existing gas vent free fireplace that was horrible. Didn’t want to install a flue pipe through the roof. With a little modification this worked out perfectly.

Easy to order. Arrived in one piece. Would not hesitate to order again from this company.

We love our new fireplace. The frame is small for maximum viewing area. There’s only 6 color combos but they reflect more natural tones. The fireplace came in perfect condition and installation was very easy. I would recommend this fireplace.